Mah Noor

Customer Success Role/Marketing Manager

• Focused on ensuring customer success and satisfaction
• Provided personalized support and guidance to clients
• Developed a deep understanding of customer needs and effective solutions
• Optimized internal processes and workflows
• Managed inventory and ensured smooth online platform operations
• Contributed to improved efficiency and effectiveness of operations.
• Generated reports and communicated results to stakeholders to provide insights into customer success.
• Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Kept information confidential and followed HIPAA guidelines to maintain patient trust.
• Organized paperwork such as charts and reports for office and patient needs.
• Maintained current and accurate medical records for patients.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
• Supported office staff and operational requirements with administrative tasks.
• Located, checked in, and pulled medical records for patient appointments and incomplete charts.

• Detail-oriented team player with strong organizational skills
• Ability to handle multiple projects simultaneously with a high degree of accuracy
• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
• Managed and recorded facility maintenance and upkeep budget.
• Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.