Hi, I’m
Maha Abdessalem
Doha
Summary
Dedicated customer service professional with a commitment to optimizing customer satisfaction through exceptional service and support. Well-versed in industry standards and adept at retaining product and service knowledge to effectively resolve issues. Proven track record in driving sales and increasing revenue while addressing a wide range of customer concerns. Skilled in managing high-volume calls, handling complaints, and delivering clear and empathetic communication. Adaptable team player experienced in utilizing CRM software to track and resolve issues.
Overview
6
years of professional experience
1
Certification
Work History
QATAR AIRWAYS GROUP
Customer Service in Commercial
02.2023 - Current
Job overview
- Professional knowledge based on the Amadeus system, Qatar Airways products and policies with Subject Matter Experts
- A fast-paced, dynamic and engaging work environment
- Respond to customer queries over the telephone, email, fax, web chat, social media
- Maintain and generate reports as required
- Sell, up-sell and cross-sell Qatar Airways products and services to the customer
- Complete fraud prevention checks
- Create booking and edit
- High hospitality treatment
Al AHLI PLASTICS INDUSTRY from AL AHLI HOLDING GROUP
Customer Service & sales executive
01.2021 - 01.2023
Job overview
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understanding customer needs and requirements
- Routing qualified opportunities to the appropriate sales executives for further development and closure
- Handled all walk in business and assisted customers with product selection and purchase
- Created market and customer-specific marketing solutions for company core products
- Developed methods to establish and clarify customer needs and concerns
- Earned exceptional ratings and testimonials from clients
Al Bahar Hotel & Resort
FRONT OFFICE MANAGER ASSISTANT
01.2020 - 01.2021
Job overview
- Present company values, brand promise and information to all customers both face to face and on the telephone by consistently reassuring customers of the company's products and services
- Coordinating and managing order and booking reservations for customers
- Manage priority customers with a higher level of service in a timely manner
- Manage and execute all incoming customer queries and requests in a timely manner
- Accountability of wake-up call management to all in-house guests
COROPLAST FRITZ MULLER
Administrative Assistant
01.2019 - 01.2020
Job overview
- Handled numerous calls daily in a high-volume call center.
- Resolve customer complaints and ensure cal
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
BAC from Economic
Computer diploma
institute of commerce
Assistant of director diploma
Skills
- Excellent communication skills
- Customer Service
- Outstanding customer service
- Problem-solving
- Complaint handling
- Telephone enquiries
Websites, Portfolios and Profiles
www.linkedin.com/in/maha-abdessalem-261901214
Hobbies and Interests
- Music
- Travel
- Music
- Travel
- Reading
Personal Information
- Date of birth: 1996-01-03
- Nationality: Tunisian
- Marital status: single
Custom Section
- Driving license UAE
- Qatar driving license
Languages
English
Proficient
C2
Arabic
Proficient
C2
French
Proficient
C2
Certification
- AMADUES certification
- MS office certification
Timeline
Customer Service in Commercial
QATAR AIRWAYS GROUP
02.2023 - Current
Customer Service & sales executive
Al AHLI PLASTICS INDUSTRY from AL AHLI HOLDING GROUP
01.2021 - 01.2023
FRONT OFFICE MANAGER ASSISTANT
Al Bahar Hotel & Resort
01.2020 - 01.2021
Administrative Assistant
COROPLAST FRITZ MULLER
01.2019 - 01.2020
BAC from Economic
Computer diploma
institute of commerce
Assistant of director diploma
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