Richard Guest
Jacksonville Beach,FL
Summary
Results-driven sales and operations professional with over 8 years of experience in inside sales, technical service management, and customer relations across the construction and building materials industry. Proven ability to build and maintain strong client relationships, manage logistics and service teams, and deliver customized solutions that drive customer satisfaction and business growth. Skilled in coordinating cross-functional teams, managing inventory, and improving service workflows. Recognized for strong communication, problem-solving abilities, and a consistent track record of exceeding goals.
Overview
8
8
years of professional experience
2011
2011
years of post-secondary education
Work History
Commercial Service Manager
Overhead door company
Jacksonville, FL
08.2024 - Current
- Oversee commercial service operations including scheduling, customer service, and technician support. Manage a team of technicians to ensure timely and efficient service delivery. Collaborate with customers to assess service needs and provide solutions for overhead door systems. Responsible for job costing, workflow management, and maintaining high customer satisfaction. Implement process improvements to increase operational efficiency and reduce downtime. Create quotes, process purchase orders for inventory and jobs.
- Supervised inventory management for service parts and tools used in repairs.
- Assisted with the recruitment, training, and onboarding of new employees.
- Assigned work and monitored performance of project personnel.
- Managed daily service operations for overhead door installations and repairs.
- Coordinated scheduling of service technicians to optimize workflow efficiency.
Operations Manager/ Inside sales representative
RIS insulation supply/ Foundation Building Materia
Jacksonville, FL
09.2022 - 08.2024
- Managed daily operations and workflow for insulation supply distribution.
- Oversaw inventory management and ensured accurate stock levels.
- Coordinated logistics and transportation for timely product delivery.
- Collaborated with suppliers to maintain quality assurance standards.
- Resolved customer inquiries related to orders and product availability.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Inside Sales Representative
Coastal Construction Products
Jacksonville, FL
02.2018 - 09.2021
- Assisted contractors on application-specific projects to ensure material requirements and specifications were met.
- Developed proposals and quotes tailored to client needs in the construction sector.
- Participated in training sessions to stay updated on industry trends and product knowledge.
- Managed customer accounts and maintained relationships with clients in construction industry.
- Conducted product demonstrations to educate clients on construction materials and solutions.
- Collaborated with team members to optimize sales strategies and improve customer outreach.
- Troubleshot unique applications and offered solutions to meet and exceed customer needs.
Sales Associate/Manager Trainee
84 Lumber Company
Jacksonville, FL
05.2017 - 02.2018
- Established relationships with in-store, telephone, and internet customers to provide product information, availability, and pricing.
- Managed stock flow by effectively scheduling appointments with drivers and brokers.
- Researched different databases to forecast potential leads.
- Developed concise estimates and reports for consumers.
- Oversaw sales associates and maintained effective working relationships with fellow employees.
Education
Brunswick High School
Brunswick, GaSkills
- Proficient with Microsoft Office, Microsoft Excel, and Microsoft Dynamics
- Excellent communication skills
- Strong work ethic with integrity, honesty, and reliability
- Ability to assess, initiate, and drive tasks to completion
- Proven history of strong sales and growth of accounts
- Experience working in sales teams and willingness to work cooperatively
Timeline
Commercial Service Manager
Overhead door company
08.2024 - Current
Operations Manager/ Inside sales representative
RIS insulation supply/ Foundation Building Materia
09.2022 - 08.2024
Inside Sales Representative
Coastal Construction Products
02.2018 - 09.2021
Sales Associate/Manager Trainee
84 Lumber Company
05.2017 - 02.2018
Brunswick High School