Mahailea Traynor
Biloxi,MS
Summary
Reliable and customer focused professional with several years of experience in fast-paced service environments. Strong communication, multitasking, and problem-solving skills developed through customer service roles and full-time caregiving. Seeking a remote position where professionalism, organization, and attention to detail can support customers and business operations.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Dog Groomer
platinum pets
Ocean Springs, Mississippi
06.2025 - Current
- Observed pets for signs of health issues during grooming sessions.
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Ensured safety of animals at all times by following established safety protocols.
- Supported animal health by keeping areas clean, neat and properly sanitized.
Freight Handler
Buckle
Biloxi, Mississippi
04.2025 - 07.2025
- Organized inventory for easy access.
- Maintained cleanliness and safety standards in work
- Identified damaged products during unloading process and reported them immediately.
- Verified shipping labels as orders came in.
- Coordinated with customers regarding delivery schedules of goods.
Sales Associate
Buckle
Biloxi, Mississippi
09.2024 - 04.2025
- Participated in inventory management by restocking shelves and conducting counts regularly.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Educated customers on promotions, loyalty programs, and product features effectively.
- Engaged in ongoing product training to stay informed about new arrivals and trends.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
Head Hostess
Hard Rock Cafe
Biloxi, Mississippi
07.2023 - 09.2024
- Welcomed guests with enthusiasm and ensured a positive dining experience.
- Managed reservation system and coordinated seating arrangements efficiently.
- Trained new hosts on customer service standards and restaurant procedures.
- Collaborated with kitchen and wait staff to optimize table turnover.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Assisted with seating arrangements for large groups and special occasions.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Greeted guests upon arrival and escorted them to their tables.
- Accommodated guests with children and special requests to promote comfortable dining experience.
Server
Olive Garden
Washington, Pennsylvania
03.2023 - 06.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Managed multiple tables simultaneously while ensuring guest satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Barista
PJs Coffee Of New Orleans
Biloxi, Mississippi
06.2022 - 01.2023
- Prepared high-quality coffee beverages using espresso machines and brewing equipment.
- Handled cash transactions accurately while processing customer orders efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Stocked shelves with ingredients needed to make coffee drinks.
Education
Insight PA Cyber Charter
Lancaster, PASkills
- Product knowledge
- Transaction processing
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Conflict resolution
- Attention to detail
- Training and mentoring
- Customer service
- Sales trends
- Task prioritization
- Multi-tasking strength
- Problem-solving
- Product recommendations
- Guest relations
- Sales development
- Goal oriented
Timeline
Dog Groomer
platinum pets
06.2025 - Current
Freight Handler
Buckle
04.2025 - 07.2025
Sales Associate
Buckle
09.2024 - 04.2025
Head Hostess
Hard Rock Cafe
07.2023 - 09.2024
Server
Olive Garden
03.2023 - 06.2023
Barista
PJs Coffee Of New Orleans
06.2022 - 01.2023
Insight PA Cyber Charter