Maham Altaf
New City,NY
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Technician
East Ramapo Central School District
Spring Valley, NY
05.2024 - Current
- Provided technical support to end-users for hardware, software, and network-related issues, resolving 95% of issues on first contact.
- Installed, configured, and maintained computer hardware, software, and peripherals, ensuring all systems were up-to-date and functioning efficiently.
- Assisted in the setup and maintenance of LAN, WAN, and other networking systems, enhancing network performance and security.
- Documented and tracked issues using a ticketing system, ensuring timely resolution and efficient workflow.
- Supported teachers with classroom technology, including Chromebooks, Smartboards, projectors, and desktop setups.
- Managed troubleshooting and maintenance for printers (HP, Xerox), scanners, and other school IT equipment.
- Assisted with student Chromebook distribution, collection, and repair cycles for 1:1 device programs.
- Configured and imaged Chromebooks, laptops, and iPads using JAMF and Google Admin tools.
- Provided hands-on support for faculty meetings, assemblies, and guest speaker events by setting up AV/IT equipment.
- Ran and terminated CAT6 cabling for desktops, boards, and printers, ensuring reliable classroom connectivity.
- Collaborated with the district technology team to resolve escalated issues and improve infrastructure efficiency.
Business Intelligence Analyst
NotaryLive
Nanuet, NY
03.2023 - 12.2023
- Built and optimized data pipelines using SQL, Python, and ETL tools to convert raw data into insights.
- Created interactive dashboards and reports with Tableau, Power BI, and Excel for senior leadership.
- Conducted in-depth data analysis to identify trends and opportunities, informing strategic decision-making.
Junior Developer
05.2022 - 03.2023
- Developed responsive user interfaces using HTML, CSS, JavaScript, and React.js, enhancing user experience.
- Improved website performance by conducting code reviews and optimizing SEO and loading times.
- Collaborated in Agile development cycles with active participation in sprint planning and stand-ups.
Education
Bachelor of Science - Computer Engineering
Manhattan College
Bronx, NYSkills
- Programming Languages
- Java, C, C, SQL, PHP, HTML, JavaScript, Python, Laravel, Vuejs, Nodejs, API Development
- Tools & Technologies
- Microsoft Office (Excel, PowerPoint, Word), GitHub, Visual Studio, Sequel Pro, Cloudinary, Zendesk
- Power BI, Tableau, HubSpot, QuickBooks, Technical Analysis, Braintree
- Desktop technical support
Certification
- Power BI Certification
- Google Analytics Certification
- Google IT Support Professional Certificate
Timeline
IT Technician
East Ramapo Central School District
05.2024 - Current
Business Intelligence Analyst
NotaryLive
03.2023 - 12.2023
Junior Developer
05.2022 - 03.2023
Bachelor of Science - Computer Engineering
Manhattan College