Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Mahamadou Maiga

Cincinnati,OH

Summary

Dedicated professional with a strong commitment to excellence and a track record of delivering results. Skilled in effectively managing customer interactions and delivering exceptional service. Recognized for reliability and adaptability in fast-paced environments, fostering seamless team collaboration and achieving positive outcomes. Proficient in conflict resolution and communication, valued for a positive attitude and customer-first approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Associate

FedEx Office
11.2024 - Current
  • Delivered outstanding customer service in a fast-paced Environment.
  • Exceeded monthly sales targets by 20% within the first five months.
  • Handled inquiries professionally, building rapport with diverse clientele.
  • Designed and produced customer projects using canva; managed printing and copying services to ensure high-quality, timely output in a fast paced environment.

Quality Control Associate

Kroger manufacturing
08.2023 - 09.2024
  • Ensured consistent food quality and safety compliance throughout production.
  • Contributed to team goals with excellent discipline and attention to detail.
  • Assisted with data entry and documentation for compliance purposes.

Store Manager

African mini Market
05.2019 - 06.2022
  • Increased sales by 15% in the first six months through local community outreach.
  • Enhanced customer satisfaction by 10% using client-focused hospitality strategies.
  • Managed inventory, supervised staff, and oversaw daily operations.

Education

Bachelor - computer science

University of Cincinnati
Cincinnati, OH

High School diploma - undefined

Withrow High School
Cincinnati, OH
05.2019

Skills

  • Excellent verbal and written communication
  • Customer engagement strategies
  • Customer Service
  • Skilled in utilizing software for property management tasks
  • Marketing and social media listings
  • Bilingual and multicultural communication
  • Sales strategy development
  • Strong organizational skills
  • Detailed-Oriented
  • Office administration
  • Team collaboration & problem-solving
  • Microsoft Office suite (Excel, Word, Outlook)

Certification

  • Certified in International Humanitarian Law Youth Action Campaign
  • UC CEAS Ambassador
  • Member, National Honor Society

LANGUAGES

English (Fluent)
French (Fluent)
Spanish (50%)
Turkish (50%)
Bambara (Fluent)

Timeline

Customer Service Associate

FedEx Office
11.2024 - Current

Quality Control Associate

Kroger manufacturing
08.2023 - 09.2024

Store Manager

African mini Market
05.2019 - 06.2022

High School diploma - undefined

Withrow High School

Bachelor - computer science

University of Cincinnati

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