Mahamoud Abdilahi
Minneapolis,MN
Summary
Detail-oriented healthcare administrative professional with experience coordinating daily operations for a home healthcare agency in a fast-paced environment. Skilled in accurate documentation, data management, scheduling, and maintaining HIPAA-compliant records. Proven ability to prioritize competing demands, communicate effectively with families, caregivers, and healthcare professionals, and ensure timely completion of administrative tasks. Brings strong organizational, customer service, and problem-solving skills to support efficient patient care and clinical operations. Well-prepared to support nurses, providers, patients, and interdisciplinary teams through strong organization, communication, and attention to detail.
Overview
4
4
years of professional experience
Work History
Office Operations Coordinator
Saham Home Health Care
Burnsville, Minnesota
09.2022 - Current
- Streamlined administrative processes, improving workflow efficiency and reducing delays in service delivery.
- Maintained electronic health records, ensuring accuracy and confidentiality of patient information.
- Facilitated communication among team members, fostering collaboration and enhancing overall service delivery.
- Assisted in onboarding staff by providing training on policies and procedures.
- Resolved customer service issues, achieving high customer satisfaction and maintaining positive relationships.
- Verified patient information and insurance details to support billing processes.
- Managed incoming calls to ensure proper routing to staff and directed them to relevant personnel.
- Welcomed visitors at reception, providing information about services while providing information and coordinating meetings with staff members.
Education
Associate of Science - Computer Networking
Inver Hills Community College
Inver Grove Heights12-2027
Skills
- Electronic health records
- Medical records management
- Electronic medical record software
- Data accuracy
- HIPAA compliance
- Patient registration
- Billing support
- Multidisciplinary team collaboration
- Staff training
- Training mentorship
- Customer service
- Terminology proficiency
Timeline
Office Operations Coordinator
Saham Home Health Care
09.2022 - Current
Associate of Science - Computer Networking
Inver Hills Community College