Kiera Milton
Atlanta,GA
Summary
Detail-oriented and highly organized healthcare professional with extensive experience in intake coordination, claims processing, and administrative healthcare support. Proven ability to manage complex cases, mentor team members, and ensure accuracy, compliance, and timely case resolution in high-volume environments. Strong background in handling escalations, monitoring productivity, and maintaining HIPAA compliance while serving as a reliable point of contact for internal teams and providers. Recognized for leadership, problem-solving, and process improvement skills that support operational efficiency and quality outcomes.
Overview
6
6
years of professional experience
Work History
NSA Intake Coordinator
Claritev
Remote
02.2024 - Current
- Managed high-volume intake claims with a strong focus on accuracy, compliance, and efficiency
- Investigate and resolve complex and escalated cases from providers, clients, and internal teams
- Collaborate cross-functionally to ensure timely case disposition and quality outcomes
- Mentored and trained new hires on intake workflows, claims processing systems, documentation standards, and HIPPA-compliant procedures to ensure accuracy, productivity, and adherence to departmental standards
Medical TeleScribe
ScribeAmerica
Remote
07.2022 - 02.2024
- Input real-time patient data during virtual medical visits, ensuring precision in documenting diagnoses, procedures, and provider instructions
- Transcribe patient histories, physical exams, lab results, and treatment plans with speed and accuracy
- Supported multiple physicians in maintaining organized, accurate, and timely patient records
Grievance Coordinator
Magellan Health
Atlanta, GA
08.2020 - 07.2022
- Mentored and supported team members on case handling procedures and documentation accuracy.
- Analyzed case trends and prepared detailed reports to support leadership decision-making and quality improvement
- Investigated, tracked, and resolved high-priority complaints in compliance with regulatory and internal guidelines
- Ensured confidentiality and accuracy in handling sensitive member information
Education
Bachelor Of Computer Science - Computer And Information Sciences
Georgia State University
Atlanta, GASkills
- Intake Coordination
- Escalation Handling
- Data Accuracy & Quality Assurance
- Claims Processing
- Cross-Department Collaboration
- Written & Verbal Communication
- Attention to Detail
- HIPPA Compliance
- Problem Solving
- Team Mentorship
Timeline
NSA Intake Coordinator
Claritev
02.2024 - Current
Medical TeleScribe
ScribeAmerica
07.2022 - 02.2024
Grievance Coordinator
Magellan Health
08.2020 - 07.2022
Bachelor Of Computer Science - Computer And Information Sciences
Georgia State University