Maria Montemayor
Edinburg,TX
Summary
Dedicated Home Care Provider brings 3-year background visiting patients in-home and performing array of nursing tasks, including conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Punctual individual enthusiastically handling numerous tasks, including activities of daily living and meals in home and institutional environments. Conscientious and attentive professional available to work any shift, including holidays. Skilled in ambulation assistance and patient transportation. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
21
21
years of professional experience
Work History
NSA Intake Coordinator
Claritev
Remote
04.2022 - Current
- Utilized CRM software to document customer interactions and track service requests effectively.
- Responded promptly to customer emails and calls, ensuring high satisfaction levels through effective communication.
- Collaborated with team members to streamline processes and improve overall service quality.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Implemented best practices for data entry, reducing errors and improving overall accuracy.
- Led initiatives to enhance customer communication regarding billing inquiries and updates.
- Researched and resolved billing discrepancies to enable accurate billing.
- Reviewed and updated documentation for Microsoft systems, ensuring accuracy and compliance with best practices.
Home Care Provider
Life Home Health
Weslaco, TX
11.2018 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance
- Monitored progress and documented patient health status changes to keep care team updated
- Developed rapport to create safe and trusting environment for care
- Documented vitals, behaviors and medications in client medical records
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Administered medications to patients and remained vigilant for negative side effects
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
- Followed nutritional plans to prepare optimal meals
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Cooked tasty, nourishing meals for patients to promote better nutrition
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes
- Administered medication as directed by physician
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Assisted disabled clients to support independence and well-being
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Assisted patients with self-administered medications
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members
- Increased medication and medical terminology knowledge through research and continuing education
- Supervised daily activities and provided assistance to staff
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm
- Entertained, conversed and read aloud to keep patients mentally alert
- Conferred with supervisor to discuss patient condition and medical care
Medical Office Assistant
Doctors Hospital & Medical Center
Edinburg, TX
12.2011 - 10.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered procedure codes and diagnosis codes into medical billing software.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used Cerner And Paragon to schedule appointments for doctor visits and procedures.
- Improved timely payment of bills by developing flexible payment plans for patients.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Prepared and administered medications to alleviate patient symptoms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for 5 physician Gastroenterology medical facility, scheduling appointments and handling patient inquiries
Medical Office Assistant
Khizar Ahsan MD PA
Mcallen , TX
04.2008 - 11.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled 20 calls per 1 HOUR to address customer inquiries and concerns.
- Developed team communications and information for meetings.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adhered to social distancing protocols and wore mask or face shield.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Served customers and followed outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Managed on-site evaluations, internal audits and customer surveys.
Nurse Aide
CBHA
Othello , WA
10.2004 - 10.2007
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Collaborated in consults, patient care plan development and patient monitoring.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Provided total hygiene care to 4 patients per shift by assisting with skincare, bathing and toileting
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Kept accurate records of patients' care, condition and progress
- Obtained biological specimens for ordered tests and prepared for laboratory transport
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
- Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers
- Followed safe lifting techniques and individual resident lifting instructions
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards
- Assisted with patient transfer and ambulation
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Placed and removed protective devices such as bedside rails and hand restraints to prevent patient injury during treatment
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
- Scheduled and accompanied client to medical appointments
- Assisted patients with mobility issues in areas such as beds, wheelchair usage and automobile travel
Education
GED -
Skillsource
Othello, WA01.2004
Skills
- Care Plan Management
- Administering Medication
- Patient Care
- Patient Assistance
- Clinical Quality Program Standards
- First Aid and Safety
- Cleaning
- Meal Preparation
- Allergy Management
- Bathing
- Patient Bathing
- Emotional Support
- Range of Motion Exercises
Languages
Spanish
Native or Bilingual
Timeline
NSA Intake Coordinator
Claritev
04.2022 - Current
Home Care Provider
Life Home Health
11.2018 - Current
Medical Office Assistant
Doctors Hospital & Medical Center
12.2011 - 10.2018
Medical Office Assistant
Khizar Ahsan MD PA
04.2008 - 11.2014
Nurse Aide
CBHA
10.2004 - 10.2007
GED -
Skillsource