Jomaliz Santiago Rivera
Palm Bay,FL
Summary
Dedicated and compassionate healthcare professional seeking entry-level opportunities to leverage strong interpersonal skills and a commitment to patient care. Experienced in providing support in fast-paced environments, with a solid understanding of healthcare practices and protocols. Eager to contribute to a team-oriented setting while developing expertise in patient assistance, administrative tasks, and medical terminology. Committed to improving patient outcomes and enhancing the overall healthcare experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Intake Specialist
Medfast Urgent And Primary Care
Palm Bay, FL
01.2024 - Current
- Managed administrative tasks such as maintaining patient records, processing client information, and scheduling emergency room appointments, ensuring efficient operations.
- Conducted initial intake interview to obtain client information, including biographical data, medical history, presenting problem, legal status, and other pertinent information.
- Assessed patient needs through review of medical records and interviews with patients and their families.
- Developed individualized treatment plans for each client based on assessment results.
- Provided crisis intervention services as needed to clients in distress.
- Verify insurance, collect payments, and accurately enter information into patient charts.
- Efficiently handled document scanning, phone inquiries, and maintained composure in demanding scenarios.
- Serve as an interpreter for Spanish-speaking patients throughout their whole visit, from intake to discharge.
Nutrition & Food Service Liaison
Wellstar Cobb Hospital
Austell, GA
06.2023 - 01.2024
- Checked menus meticulously to maintain compliance with dietary guidelines.
- Coordinated with Patient Meal Services and Clinical Dietitian to address diet compliance discrepancies
- Documented patient changes in consumption or behaviors in an electronic database and generated necessary reports.
- Coordinated nutritional care and managed actions related to diet management in collaboration with healthcare team members.
- Trained 14 liaisons and achieved significant improvements in their productivity.
- Engage with residents to provide positive and enriching experiences.
- Aided individuals requiring special assistance in consuming meals, displaying empathy and understanding.
- Conducted training sessions on operating computer applications for other staff members
- Communicate with patients and family, employees, and other individuals to answer questions, explain information, and address complaints.
- Review files, records, and other documents to obtain information and respond to requests.
Sales Associate
TJ Maxx
Homestead, FL
03.2021 - 06.2023
- Attentively attended to customers while maintaining an efficient checkout process.
- Provided guidance to customers regarding merchandise inquiries and assisted in the decision-making process
- Received and processed merchandise deliveries for display on the sales floor
- Stamped, attached, and changed merchandise price tags according to the price list.
- Managed inventory and effectively organized shelves, racks, cases, bins, and tables with new merchandise
- Conducted inventory assessments and evaluated merchandise for reordering and restocking
- Collaborated with team members to achieve daily sales objectives
- Engaged customers in friendly, professional dialogue to determine needs.
- Provided store, products, and service information by answering incoming telephone calls
- Provided accurate and up-to-date information about products to address customer queries.
Education
Associate of Science - Nursing
Eastern Florida State College
Cocoa, FL08-2024
High School Diploma -
Keys Gate Charter School
Homestead, FL05-2023
Skills
- Excellent communication and presentation skills
- Record keeping
- Microsoft software (Word, Excel, Outlook, Teams, Skype)
- CPR/First Aid certified
- Medical terminology proficiency
- Clinical skills
- Appointment Scheduling
- Care Plan Management
- Patient Education
- Goal Setting
Languages
English
Professional
Spanish
Professional
Certification
- Medical Terminology Course
Timeline
Intake Specialist
Medfast Urgent And Primary Care
01.2024 - Current
Nutrition & Food Service Liaison
Wellstar Cobb Hospital
06.2023 - 01.2024
Sales Associate
TJ Maxx
03.2021 - 06.2023
Associate of Science - Nursing
Eastern Florida State College
High School Diploma -
Keys Gate Charter School
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