Mahdi Yemmas
North Miami Beach,Florida
Summary
With over a decade in customer service and a strong background in audio-visual technology, demonstrated at Crew One Production, I excel in optimizing event execution and enhancing team proficiency. My expertise includes OSHA Safety & Lift Certification and a ServSafe Food Handler Certificate, underscoring my commitment to safety and quality. Recognized for implementing effective training and operational improvements, I consistently enhance customer satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Audio Visual Technician
Crew One Production
Miami Beach, FL
02.2020 - Current
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Coordinated all logistical components of concerts, ensuring seamless event execution.
- Ensured concert and show productions adhered to and exceeded OSHA guidelines, maintaining a safe and compliant environment.
- Trained new hires in Audio Visual Technology, enhancing team proficiency in sales.
Lead Sales Associate
AT&T
Surfside, FL
04.2018 - 02.2020
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Guided customers in selecting products and services best suited to their needs, ensuring high satisfaction.
Valet Parking Supervisor
Park One of Florida
North Miami Beach, FL
11.2016 - 08.2018
- Managed resource allocation effectively, including scheduling staff shifts and maintaining inventory of supplies and equipment.
- Served as the primary point of contact for all valet-related inquiries from guests and management ensuring accurate information was provided proactively.
- Implemented new procedures for handling lost or damaged keys, reducing instances of such occurrences significantly over time.
- Evaluated employee performance regularly against established benchmarks, recognizing top performers with rewards or promotions as appropriate.
Line Cook and Smoothie Maker
Raw Republic
Aventura, FL
07.2015 - 11.2016
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Dr Michael Krop Senior High School
Ives Dairy, FL06.2017
Skills
ServSafe Food Handler Certificate
OSHA Safety & Lift Certificate
Audio Visual Standard Compliance Certification
10 Years in Customer Service
Timeline
Audio Visual Technician
Crew One Production
02.2020 - Current
Lead Sales Associate
AT&T
04.2018 - 02.2020
Valet Parking Supervisor
Park One of Florida
11.2016 - 08.2018
Line Cook and Smoothie Maker
Raw Republic
07.2015 - 11.2016
High School Diploma -
Dr Michael Krop Senior High School