Maheen Anwar
Lawnside,NJ
Summary
Dynamic sales professional with a proven track record at Sephora USA, excelling in customer service and relationship building. Adept at enhancing shopping experiences and achieving sales goals through tailored product recommendations. Strong problem-solving skills and effective communication foster customer loyalty and satisfaction, driving repeat business in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Multi Functionals Sales Associate
Mango
05.2025 - 12.2025
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Collaborated with team members to maintain organized and visually appealing store displays.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Beauty Advisor
Sephora USA
08.2024 - 10.2024
- Advised clients on skincare and beauty products to enhance personalized shopping experiences.
- Assisted in maintaining store appearance, ensuring product displays were visually appealing and organized.
- Engaged with customers to understand their needs, providing tailored recommendations and support.
- Educated clients on product usage techniques, promoting effective application for optimal results.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Resolved customer complaints with empathy and efficiency, preserving brand reputation.
- Maintained up-to-date knowledge of beauty industry trends, ensuring advice remained relevant and sought after.
Customer Service Representative
ANB Limousine
06.2023 - 06.2024
- Responded promptly to customer inquiries, providing accurate information and solutions.
- Managed scheduling and dispatching of limousine services to optimize operational efficiency.
- Assisted customers with reservations, modifications, and cancellations via phone and online platforms.
- Collaborated with team members to resolve service issues, ensuring high levels of customer satisfaction.
- Conducted follow-up calls to ensure resolution of issues and gather feedback for continuous improvement.
Education
Bachelor of Science - Health Sciences
Western Governors University
Salt Lake City, UT06-2028
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
- Relationship building
- Verbal/written communication
- Cash register operation
- Retail store operations
- Sales goals attainment
Timeline
Multi Functionals Sales Associate
Mango
05.2025 - 12.2025
Beauty Advisor
Sephora USA
08.2024 - 10.2024
Customer Service Representative
ANB Limousine
06.2023 - 06.2024
Bachelor of Science - Health Sciences
Western Governors University