Dennis Welch
Avella,PA
Summary
Accomplished sales and management professional with a proven track record at Sherwin Williams, excelling in customer relationship building and team leadership. Demonstrated ability to enhance customer satisfaction, exceed sales goals, and mentor staff for peak performance. Expert in customer service and product knowledge, significantly increasing sales revenue and customer base through strategic relationship building and effective staff training.
Overview
7
7
years of professional experience
Work History
Multi-Seg Sales Representative
Sherwin Williams
2023.05 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- On pace for Leader's Club Spectrum of Excellence award.
Residential Repaint Sales Representative
Sherwin Williams
2022.04 - 2023.05
- Conducted accurate paint estimates using industry-standard software to maximize project profitability.
- Developed tailored proposals, effectively communicating the value of services provided to secure new projects.
- Increased customer satisfaction by providing personalized paint consultations and recommendations.
- Contributed to a Master's Club worthy year in 2023, left in May and territory sat vacant til October.
Store Manager
Sherwin Williams
2020.03 - 2022.04
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- President's Club Winning Manager 2020 & 2021.
Store Manager
Sherwin Williams
2019.02 - 2020.03
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Leader's Club Winning Store Manager 2019.
Assistant Manager
Sherwin Williams
2017.09 - 2019.02
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- President's Club Winning ASM 2018.
Education
Bachelor of Science - Business Administration
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2017
Skills
Customer Service
Customer Relations
Customer Relationship Building
Interpersonal communication skills
Product and service knowledge
Customer Retention
Staff Training
Meeting Sales Goals
Goal-Driven
Team Leadership
Timeline
Multi-Seg Sales Representative
Sherwin Williams
2023.05 - Current
Residential Repaint Sales Representative
Sherwin Williams
2022.04 - 2023.05
Store Manager
Sherwin Williams
2020.03 - 2022.04
Store Manager
Sherwin Williams
2019.02 - 2020.03
Assistant Manager
Sherwin Williams
2017.09 - 2019.02
Bachelor of Science - Business Administration
Slippery Rock University of Pennsylvania
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