Matthew Mills
Dacula,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
16
16
years of professional experience
Work History
Multi-Tenant Sales Representative
Charter Communications, Spectrum
09.2025 - Current
- Engaged customers to identify needs and recommend suitable services.
- Assisted in resolving customer inquiries and issues effectively.
- Collaborated with team members to achieve sales targets consistently.
- Maintained product knowledge to provide accurate information to clients.
- Conducted follow-ups with potential customers to enhance conversion rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Participated in training sessions to improve sales techniques and product understanding.
Salesperson
M&M Tree Experts Inc
06.2010 - 08.2025
- Engaged customers through active listening and tailored product recommendations.
- Assisted in maintaining accurate inventory levels and organized product displays.
- Processed sales transactions efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues to enhance satisfaction.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Education
GED -
Gwinnett Technical College
Lawrenceville, GASkills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales presentations
- Customer retention
- Upselling and cross selling
Timeline
Multi-Tenant Sales Representative
Charter Communications, Spectrum
09.2025 - Current
Salesperson
M&M Tree Experts Inc
06.2010 - 08.2025
GED -
Gwinnett Technical College