Marie Small
McGraw,USA
Summary
Experienced with relationship-building and driving sales growth through effective communication. Utilizes persuasive techniques to foster client trust and close deals. Track record of exceeding sales targets and contributing to team objectives.
Overview
31
31
years of professional experience
Work History
Multi-Tenant Sales Representative
Spectrum
02.2025 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Direct Sales Representative
Spectrum
10.2021 - Current
- Connect residential customers offering internet, cable, landline and mobile services going door to door solicitation with assigned leads. Presenting and meeting specific customers needs and attaining monthly sales goals. Honored to be chosen to be a member of Swat in August and September 2022. Mentoring representatives who are just entering the field and have gone through training class in July 2022 to present.
Parts Delivery Driver
Kenworth Northeast Group
11.2020 - Current
- Responsible for driving a company vehicle for the West region to pick up and transport parts for customers. Responsible for pulling and loading parts on vehicle, correctly matching parts to invoices, getting customer signatures and collecting payment. Responsible for picking up customers cores and bringing them back to return to the vendors for credit for customer.
Route Sales Representative
Schwan's Home Delivery
08.2017 - 10.2020
- Sell and deliver frozen food to residential customers on an assigned route. Building relationships with customers to maintain your route and grow the route. Maintain a daily sales quota and meet specific company metrics.
Inbound Small Business Sales Representative
Spectrum
02.2017 - 08.2017
- Sell communication solutions to commercial customers through inbound customer telephone calls. Responsible for sales activity management, funnel activity and focus on sales productivity. Deliver revenue quota and achieve defined performance goals for close rate, bundle sell-in, average revenue per unit. Initiate outbound calls to follow-up on leads, negotiate contracts and close sales. Completes all necessary paperwork, sales orders and sales reporting.
Assistant Manager Fastrac Markets
Fastrac
06.2016 - 02.2017
- Responsible for the overall maintenance and upkeep of a Fastrac store. From waiting and caring for Guest's to the stocking, cleaning and upkeep of the store. Assisted store manager with leading their team to meet company standards. Worked with vendors to make sure they were efficient about products to meet customer's needs.
Operations Manager Cellular Sales
Knoxville Inc
11.2015 - 03.2016
- Responsible for all inventory in store. Finding phones/accessories when they went missing, rotating stock, ordering all supplies for the store, supervising all employees on location and handling customer complaints.
Sales Representative Cellular Sales
Knoxville Inc
08.2014 - 03.2016
- Develop new personal and existing business accounts, service existing accounts, provide wireless phone and internet services, monitor the competition, recommend change in products and services, resolve customer complaints and contribute to team effort and success and maintain professional knowledge of latest cutting edge technology.
Supervisor
JCPenney
08.2009 - 06.2014
- Oversaw customer service, employee supervision, and daily business operation for retail clothing store. Trained and supervised 15-20 employees. Conducted staff meetings to clearly communicate business objectives and store policies to the staff. Monitored the prompt processing and disbursement of merchandise to the sales floor. Controlled the cash safe and operating funds, assisted customers at service desk, resolved complaints/issues and directed store opening/closing procedures. Maintained store appearance and reinforced high standards of customer service.
Regional Service Manager
ADVANTAGE SPORTS
08.2009 - 05.2014
- Managed the PA territory of all customers and their fitness equipment. Supervised/Dispatched technicians. Duties involved: hiring/firing of technicians/sales representatives, dispatched technicians to customers to repair fitness equipment, order warranty/non-warranty parts, quoting customers, invoicing customers, maintaining a relationship with multiple vendors, maintaining spreadsheets to track technicians calls/mileage/productivity and providing high quality customer service.
Sales Representative
ADT Security Services
08.2003 - 08.2009
- Residential Sales Representative ADT Security Services - August 2003 to 2009
- Generate territory sales of residential security/fire alarm systems and supervisory devices including flood detectors, low temperature sensors, radio/cellular back-up systems and medical emergency devices. Utilize innovative cold-calling and sales lead strategies in order to maintain existing client base and generate new accounts. Deliver effective presentations to sell reactivation services and upgraded products to customers who previously discontinued ADT services. Prepared detailed sales quotes and proposals, and negotiate with clients for sales contracts and annual rate increased. Coordinate and oversee equipment installations and follow up sales to ensure full customer satisfaction.
Emergency Dispatch Operator
ADT Security Services
04.2002 - 08.2003
- Monitored security alarms for commercial and residential accounts, initiated customer service calls to verify emergency, implemented appropriate response strategies in response to burglary, fire or medical alarms and dispatched police, fire and/or medical rescue units. Scheduled service tickets to local installers when systems were malfunctioning. Maintained emergency call logs, resolved emerging problems/issues, displayed a calm, courteous and professional manner while providing timely customer service and assistance.
Assistant Photo Lab Manager
Eckerd Drug, Inc
09.1994 - 01.2002
- Directed daily operations of photo lab located within retail pharmacy. Administered film development and customer service activities, maintained film processing equipment, and reordered necessary chemicals and supplies. Trained and supervised up to 10 employees, generated work schedules and processed time cards for payroll purposes. Directed visual merchandising, purchasing and inventory functions while ensuring highest quality of customer service.
Shift Supervisor
Eckerd Drug, Inc
01.1994 - 01.2001
- Oversaw customer service, employee supervision and daily business operations for retail pharmacy. Ordered merchandise based on volume forecasts and monitored inventory to ensure adequate levels to meet advertisement and holiday sales increases. Trained and supervised 15-20 employees. Conducted staff meetings to clearly communicate business objectives and store policies to the staff. Monitored the prompt processing and disbursement of merchandise to the sales floor. Controlled the cash safe and operating funds, assisted customers at service desk, resolved complaints/issues and directed store opening/closing procedures. Maintained store appearance and reinforced high standards of customer service.
Education
B.S. -
Health Science STATE UNIVERSITY OF NEW YORK
Brockport, NY01.2001
Skills
- Customer engagement
- Logistics and delivery expertise
- Service excellence
Timeline
Multi-Tenant Sales Representative
Spectrum
02.2025 - Current
Direct Sales Representative
Spectrum
10.2021 - Current
Parts Delivery Driver
Kenworth Northeast Group
11.2020 - Current
Route Sales Representative
Schwan's Home Delivery
08.2017 - 10.2020
Inbound Small Business Sales Representative
Spectrum
02.2017 - 08.2017
Assistant Manager Fastrac Markets
Fastrac
06.2016 - 02.2017
Operations Manager Cellular Sales
Knoxville Inc
11.2015 - 03.2016
Sales Representative Cellular Sales
Knoxville Inc
08.2014 - 03.2016
Supervisor
JCPenney
08.2009 - 06.2014
Regional Service Manager
ADVANTAGE SPORTS
08.2009 - 05.2014
Sales Representative
ADT Security Services
08.2003 - 08.2009
Emergency Dispatch Operator
ADT Security Services
04.2002 - 08.2003
Assistant Photo Lab Manager
Eckerd Drug, Inc
09.1994 - 01.2002
Shift Supervisor
Eckerd Drug, Inc
01.1994 - 01.2001
B.S. -
Health Science STATE UNIVERSITY OF NEW YORK
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