MAHEK BHATT
Charlotte,NC
Summary
Customer-focused hospitality and retail professional with experience supporting customers in fast-paced, high-volume environments. Skilled in customer service, problem resolution, transaction processing, inventory support, and team collaboration. Recognized for attention to detail, effective communication, and creating positive customer experiences while supporting efficient daily operations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Vista Auction
Charlotte, North Carolina
12.2025 - Current
- Assisted customers with inquiries and auction-related questions to ensure satisfaction and clarity.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Adjusted bills and processed refunds to effectively resolve service or billing complaints.
- Mentored junior team members and fostered positive employee relationships to enhance team dynamics.
Sales Associate
ZARA Clothing
Charlotte, North Carolina
12.2025 - 04.2026
- Provided accurate information about products, prices and services.
- Adhered to company initiatives and achieved established goals.
- Collaborated with team members to restock merchandise and manage inventory levels.
Barista
Harris Teeter
Concord, USA
11.2024 - 12.2025
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Collaborated with team members to maintain efficient workflow and deliver high-quality service during peak hours.
- Managed inventory by ordering supplies, stocking products, and conducting regular inventory checks to ensure product availability.
Sales Associate
Nike Clearance Store
Concord, USA
11.2024 - 02.2025
- Engaged customers in friendly dialogue, identifying needs to enhance shopping experience.
- Answered store and merchandise questions, guiding customers to desired items for improved satisfaction.
- Collected payments and provided accurate change.
- Unboxed new merchandise and restocked shelves in organized arrangements to attract customer interest.
Barista
Starbucks
Huntersville, USA
07.2022 - 06.2024
- Managed high-volume morning rush with efficient, levelheaded service, ensuring timely order fulfillment.
- Greeted and communicated with customers to take beverage orders and provided tailored recommendations, enhancing customer satisfaction.
- Maintained clean and organized workspace, facilitating quick access to resources and products for coworkers.
- Operated cash register accurately during peak hours
Education
High School Diploma -
Olympic High School
Charlotte, NC05-2023
Skills
- Problem Resolution
- Communication and Teamwork
- Cash Handling and Transactions
- Inventory Management
- Record Keeping
- Attention to Detail
- Conflict Resolution
- Customer Engagement
Timeline
Customer Service Representative
Vista Auction
12.2025 - Current
Sales Associate
ZARA Clothing
12.2025 - 04.2026
Barista
Harris Teeter
11.2024 - 12.2025
Sales Associate
Nike Clearance Store
11.2024 - 02.2025
Barista
Starbucks
07.2022 - 06.2024
High School Diploma -
Olympic High School