MANASA MAMILLAPALLY
Hyderabad,Telangana
Summary
Accomplished Senior Collections Specialist with a proven track record at HDFC Bank, enhancing revenue recovery and client satisfaction through effective credit analysis and exceptional customer service. Skilled in legal compliance and conflict resolution, I spearheaded training initiatives that significantly boosted team productivity.
Overview
3
3
years of professional experience
Work History
Senior Collections Specialist
HDFC Bank
06.2021 - Current
- Managed a high-volume portfolio, ensuring timely follow-ups and accurate record-keeping for optimal results.
- Oversaw training initiatives for new hires, resulting in increased productivity and consistent performance standards across the team.
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
Education
Bachelor of Science - Computer And Information Sciences
IDEAL College For Women
HyderabadSkills
- Credit analysis
- Legal Compliance
- Risk Management
- Active listening abilities
- Conflict resolution techniques
Accomplishments
- Supervised team of 12 staff members.
- Collaborated with team of 12 members in the development of our Digital debt collections project with effective results and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Full Professional
Timeline
Senior Collections Specialist
HDFC Bank
06.2021 - Current
Bachelor of Science - Computer And Information Sciences
IDEAL College For Women