Michael Wissa
Huber Heights,OH
Summary
Dynamic leader with extensive experience in managing daily operations of a gas station and convenience store. Skilled in staff supervision, vendor negotiation, and maintaining compliance, ready to enhance operational efficiency and drive exceptional customer service.
Overview
5
5
years of professional experience
Work History
arbys cashier
Arby's Restaurant Group, Inc
Fairborn, Ohio
01.2014 - 01.2016
- Processed customer transactions efficiently at register to expedite service delivery.
- Assisted customers with menu selections and addressed inquiries promptly.
- Maintained cleanliness and organization of work area and dining space to enhance customer experience.
- Prepared and served food items in compliance with safety standards and regulations.
Security Officer
Hollywood casino dayton
Dayton, Ohio
02.2017 - 04.2019
- Monitored premises to ensure guest and staff safety and security.
- Conducted regular patrols to identify safety hazards and suspicious activities.
- Responded promptly to incidents while maintaining calm and professionalism.
- Enforced casino policies to ensure regulatory compliance.
- Assisted in emergency evacuations, guiding guests to safety as required.
- Collaborated with law enforcement during on-site investigations and incidents.
- Documented daily activities, incidents, and observations in detailed reports.
Owner
BP Gas
Miamisburg, Ohio
08.2019 - 2026
- Oversaw daily operations of gas station and convenience store, ensuring smooth functionality.
- Supervised staff to deliver exceptional customer service while adhering to safety protocols.
- Ensured compliance with health, safety, and environmental regulations consistently.
- Resolved customer complaints promptly, contributing to improved customer satisfaction.
- Handled cash management, including deposits and reconciliation tasks accurately.
- Maintained inventory levels of fuel and store merchandise effectively.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Education
High School Diploma -
Glencliff High School
Nashville, TN04-2012
Skills
- Cash management
- Financial analysis
- Compliance oversight
- Vendor negotiation
- Inventory control
- Staff supervision
- Customer service
Languages
English
Professional
Arabic
Professional
Timeline
Owner
BP Gas
08.2019 - 2026
Security Officer
Hollywood casino dayton
02.2017 - 04.2019
arbys cashier
Arby's Restaurant Group, Inc
01.2014 - 01.2016
High School Diploma -
Glencliff High School