Mahfuzur Rahman

• Enhanced patient comfort by providing attentive and personalized home care services.
• Increased family satisfaction by maintaining open communication about patient progress and needs.
• Assisted patients with daily living activities, promoting independence and quality of life.
• Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.

Health Insurance navigator.
Customer Service
Financial Aid Application processor

• Improved client financial stability by assessing their financial situations and developing tailored plans.
• Assisted clients in reducing debt through customized repayment strategies and budget adjustments.
• Managed caseload effectively, ensuring timely follow-up appointments and communication with clients.
• Safeguarded client confidentiality while maintaining accurate records and documentation of counseling sessions.
• Evaluated client progress regularly, adjusting counseling strategies as needed to ensure continued success in achieving financial goals.

• Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
• Streamlined policy management by regularly updating client information and tracking policy changes.
• Help applying for NYS medicaid programs and other health plans
• Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
• Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
• Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
• Played an active role in community events as a representative for the company which increased brand awareness.
• Maintained high standards of customer service by building relationships with clients.
• Maintained confidentiality of patient finances, records, and health statuses.

• Enhanced warehouse efficiency by accurately processing incoming shipments and promptly updating inventory records.
• Streamlined receiving operations for improved organization and faster unloading of deliveries.
• Expedited order fulfillment by thoroughly inspecting received goods and swiftly directing items to appropriate storage locations.
• Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.
• Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
• Reduced product damage during the receiving process by carefully handling fragile items and adhering to proper safety protocols.
• Ensured seamless integration of new products into existing inventory systems by coordinating closely with purchasing and sales departments.
• Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
• Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
• Minimized errors in shipment documentation with thorough verification of packing slips, invoices, and purchase orders.
• Implemented improvements in receiving processes through regular analysis of performance metrics and identification of areas needing optimization.
• Supported company compliance efforts by adhering to relevant regulations, guidelines, or best practices in all aspects of the receiving process.
• Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
• Elevated customer satisfaction levels through accurate tracking of backorders or special requests during the receiving process for expedited fulfillment when possible.
• Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
• Contributed to a positive work culture within the receiving department by actively participating in team meetings, training sessions, or other group activities.
• Unloaded pallets and deliveries and organized products in warehouse.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Recorded regular progress and issues with products.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Reviewed order data to verify transactions and shipping dates.

• Improved shipping efficiency by streamlining packing and labeling processes.
• Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
• Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
• Maintained accurate inventory records, ensuring seamless order processing and shipment tracking.
• Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
• Assisted in training new employees on company shipping policies and procedures, promoting consistent quality across the team.
• Enhanced overall productivity by maintaining a well-organized and efficient work area.
• Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
• Ensured compliance with relevant regulations, including proper documentation for international shipments.
• Optimized storage space usage by efficiently organizing inventory within the warehouse facility.
• Prepared detailed reports on shipping activities, providing valuable insights for management decision-making processes.
• Established strong relationships with carriers, enabling prompt resolution of any logistical challenges that arose during transit.
• Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
• Participated in regular safety training sessions, maintaining a secure working environment for all team members.
• Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
• Maintained accurate computer records of materials weights, bill amounts, and identified variances.
• Verified transactions, product orders and shipping dates and entered information into databases and reports.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
• Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.