Mahi Patel
Hanover Park,IL
Summary
Receptionist known for enhancing client satisfaction through effective communication and scheduling. Delivered seamless operations and a welcoming environment by leveraging strong organizational and data entry skills.
Developed strong organizational and data management skills in fast-paced pharmaceutical environment. Transitioning to new field, bringing experience in managing detailed records and ensuring accuracy under pressure.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Pharmacy Technician
Jewel Osco
Carol Stream, IL
05.2025 - 01.2026
- Processed and dispensed medications while ensuring compliance with safety protocols.
- Collaborated with healthcare professionals to verify medication orders for accuracy.
- Educated patients on proper medication usage and potential side effects.
- Assisted pharmacists in managing inventory levels and restocking supplies efficiently.
- Mentored new technicians, providing training on best practices and workflow processes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
RECEPTIONIST
Gokul System
Hanover Park, IL
08.2024 - 05.2025
- Provided typing, word processing, and clerical support and assisted with special projects.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Complied with privacy and confidentiality policies when communicating with callers and guests.
- Assisted in resolving customer complaints and disputes.
- Answered questions about organization and provided callers with address, directions, and other information.
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail.
- Greeted guests to determine nature and purpose of visit and directed or escorted to specific destinations.
- Used job-related software to update office expense and costs records.
Education
Bachelor of Science - Nursing
Loyola University of Chicago
Chicago, IL05-2030
HIGH SCHOOL DIPLOMA -
Glenbard North High School
Carol Stream, IL05-2026
Skills
- Pharmacy software
- Inventory management
- Medication inventory
- Patient documentation
- Patient counseling
- Client relations
- Prescription verification
- Administrative support
- Patient care
- Prescription processing
- Pharmacy regulations
- Customer inquiries
- Claims processing
- Workflow optimization
- Professionalism
Accomplishments
- Gained admission to Loyola's Nursing program.
- Processed and filled over 200 prescriptions per day.
- Trained 8 new pharmacy technicians on pharmacy policies, procedures and best practices.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
State of Illinois Pharmacy Technician license
LANGUAGES
Gujarati
Bilingual
Timeline
Pharmacy Technician
Jewel Osco
05.2025 - 01.2026
RECEPTIONIST
Gokul System
08.2024 - 05.2025
Bachelor of Science - Nursing
Loyola University of Chicago
HIGH SCHOOL DIPLOMA -
Glenbard North High School
AWARDS
National Honor Society, Letter of Great Academics, MVP for Varsity Tennis