Mahindra Narine
Orlando,FL
Summary
Proven sales leader with a strong focus on customer service and operational efficiency. Skilled in training staff and implementing strategies that increase sales and enhance customer satisfaction.
Overview
29
29
years of professional experience
Work History
Retail Store Manager
Wireless Vision, T-Mobile
11.2021 - Current
- Led daily operations to enhance customer satisfaction and streamline service delivery.
- Trained and mentored staff to improve sales techniques and product knowledge.
- Analyzed inventory levels to optimize stock management and reduce shrinkage.
- Developed promotional strategies to increase store visibility and drive foot traffic.
- Conducted performance reviews to identify staff strengths and areas for development.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
District Manager
AKRAM INVESMENTS LLC
Orlando, FL
06.2014 - 04.2020
- Led operational strategies to enhance efficiency across multiple store locations.
- Developed and implemented training programs for management teams, fostering leadership skills.
- Analyzed sales data to drive strategic decision-making and improve overall performance.
- Collaborated with cross-functional teams to streamline processes and reduce operational costs.
- Monitored compliance with company policies, ensuring adherence to industry regulations and standards.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
Sales Manager
AKRAM INVESTMENTS LLC
Orlando, FL
11.2010 - 05.2014
- Developed and implemented strategic sales plans to achieve revenue targets.
- Trained and mentored sales team, enhancing performance and productivity.
- Analyzed market trends to identify opportunities for business growth.
- Established and maintained strong client relationships to ensure customer satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Store Manager
SIMPLY METRO LLC
Miami Gardens, FL
08.2002 - 05.2014
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, implementing effective stock control measures to minimize losses.
- Trained and mentored staff, enhancing team productivity and service quality.
- Developed and executed promotional strategies to increase sales and customer engagement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
District Manager
PLATINUM IMAGE INC
Fort Lauderdale, FL
08.1997 - 07.1999
- Cultivated relationships with key stakeholders, enhancing customer satisfaction and loyalty initiatives.
- Spearheaded market analysis efforts, identifying opportunities for expansion and growth in new regions.
- Promoted a culture of continuous improvement through regular feedback sessions and performance evaluations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Education
Biology
CONCORDIA COLLEGE
08-1989
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Decision-making skill
- Dependable and reliable
- Coaching and mentoring
- Accurate money handling
- Sales leadership
- Store opening and closing
- Goal setting
- Upselling and cross selling
Timeline
Retail Store Manager
Wireless Vision, T-Mobile
11.2021 - Current
District Manager
AKRAM INVESMENTS LLC
06.2014 - 04.2020
Sales Manager
AKRAM INVESTMENTS LLC
11.2010 - 05.2014
Store Manager
SIMPLY METRO LLC
08.2002 - 05.2014
District Manager
PLATINUM IMAGE INC
08.1997 - 07.1999
Biology
CONCORDIA COLLEGE