Mahir Ahmed Shopneel
New York,NY
Summary
Customer-focused professional with experience in client relations, customer service, team leadership, and account coordination across healthcare, retail, and insurance environments. Strong communicator with experience collaborating with clients, insurance carriers, and cross-functional teams in fast-paced settings. Multilingual and results-oriented, with proven leadership, problem-solving, and relationship-building skills that translate well to a Sales Representative role.
Professional claims specialist, well-versed in handling various types of insurance claims. Proven ability to navigate complex cases and provide thorough documentation. Known for strong collaboration and adaptability, ensuring reliable support and excellent results.
Overview
7
7
years of professional experience
Work History
Claims Associate
Citi Med
Queens, NY
07.2024 - Current
- Build and maintain strong relationships with patients, medical providers, and insurance carriers to ensure timely claim resolution and a positive client experience.
- Communicate effectively with stakeholders to identify needs, resolve issues, and provide updates throughout the claims process.
- Coordinate with insurance carriers to facilitate claim approvals and expedite payments while maintaining compliance with company policies.
- Assist in dispute resolution, settlement negotiations, and fraud prevention efforts.
Supervisor / Certified Trainer
Little Caesars
New York, NY
11.2023 - 01.2026
- Built strong customer relationships by addressing concerns, resolving issues, and ensuring a positive customer experience.
- Managed inventory, scheduling, and daily operations to maximize efficiency and maintain product availability.
- Optimize scheduling, inventory management, and ordering processes to improve efficiency and reduce waste.
- Demonstrated strong communication, problem-solving, and leadership skills in a fast-paced, customer-focused environment.
Manager (Part-Time)
TLC Insurance Agency
New York, NY
11.2023 - 07.2024
- Improved office efficiency by implementing organized administrative and filing systems.
- Assisted management with daily operations and customer service support.
- Handled client inquiries and resolved issues promptly to maintain customer satisfaction.
ESL Teacher
Mr. Gordon’s English Academy
Tashkent, Uzbekistan
01.2019 - 10.2023
- Developed and delivered engaging ESL lessons for students of varying skill levels.
- Improved student speaking, pronunciation, and communication skills through personalized instruction.
- Conducted one-on-one tutoring sessions to accelerate language development.
- Led workshops on effective ESL teaching practices for faculty members.
Education
High School Diploma -
LANGUAGES
English
Bengali
Uzbek
Russian
Hindi
Urdu
Timeline
Claims Associate
Citi Med
07.2024 - Current
Supervisor / Certified Trainer
Little Caesars
11.2023 - 01.2026
Manager (Part-Time)
TLC Insurance Agency
11.2023 - 07.2024
ESL Teacher
Mr. Gordon’s English Academy
01.2019 - 10.2023