Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mahir Patel

Somerset,New Jersey

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Also, Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Overview

6
6
years of professional experience

Work History

Store Manager

BuyRite Liquors
12.2022 - 02.2024
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed approximately 80 plus incoming calls, emails and faxes per day from customers.

Customer Service Representative

Home Depot
02.2021 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.

Bookkeeper

Rabbi It
03.2020 - 01.2021
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Collaborated with external auditors to facilitate annual audit process, providing necessary documentation as required.

Customer Sales Representative

Tropicana Casino And Resort
07.2018 - 02.2020
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Maintained accurate records of customer interactions, transactions, and follow-up actions for seamless continuity in support services.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.

Education

Bachelor of Science - Biology

Rutgers, The State University of New Jersey
New Brunswick, NJ
05.2023

Skills

  • Report Generation
  • Partnership Building
  • Shift Scheduling
  • Risk Management
  • Promotional planning
  • Payroll Management
  • Supply Ordering
  • Retail Inventory Management
  • Cash Management
  • Store Opening and Closing
  • Vendor Management
  • Bank deposit procedures
  • Relationship building and management

Languages

English
Full Professional
Hindi
Native or Bilingual
Spanish
Elementary

Timeline

Store Manager

BuyRite Liquors
12.2022 - 02.2024

Customer Service Representative

Home Depot
02.2021 - 11.2022

Bookkeeper

Rabbi It
03.2020 - 01.2021

Customer Sales Representative

Tropicana Casino And Resort
07.2018 - 02.2020

Bachelor of Science - Biology

Rutgers, The State University of New Jersey

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Mahir Patel