Mahkayla Duarte
Phoenix,AZ
Summary
Reliable and friendly customer service professional with experience supporting children, families, and diverse clients in fast paced environments. Background in childcare, customer service, call handling, and front-of-house support. Currently studying Early Childhood Education and seeking a role as a caregiver, retail associate, or server/hostess Strong interpersonal communication skills coupled with ability to handle high-traffic situations with ease. Made significant impact in previous roles by enhancing customer satisfaction and improving service efficiency.
Overview
2
2
years of professional experience
Work History
Greeter / Call Center Representative
Avondale Toyota
01.2025 - 01.2026
- Greeted and assisted families and clients, ensuring a welcoming experience
- Answered inbound calls, resolving customer questions and concerns efficiently
- De-escalated upset customers, restoring satisfaction through professional service
- Directed customers to appropriate departments and staff
- Maintained clear communication and accurate customer information
Party Host
Sky Zone Trampoline Park
01.2024 - 01.2025
- Hosted children's birthday parties and supervised group activities
- Ensured safe and enjoyable experience for parents and children during events
- Prepared food and assisted with orders to enhance guest satisfaction
- Conducted sales transactions at front desk and front-desk operations to streamline guest interactions
- Maintained a positive attitude in a high-energy, fast-paced environment
Education
High School Diploma -
Central High School
Early Childhood Education -
Phoenix College
Skills
- Customer Service & Client Support
- Childcare & Family Assistance
- Communication & Active Listening
- Call Center & Phone Etiquette
- Conflict Resolution
- Multitasking & Time Management
- Team Collaboration
- Sales & Front Desk Support
- Customer service
- Conflict resolution
- Event coordination
- Relationship building
- Adaptability
- Baking & Cooking
Food Handlers card
Fingerprint card
Availability
Flexible schedule including mornings, evenings and weekends
Timeline
Greeter / Call Center Representative
Avondale Toyota
01.2025 - 01.2026
Party Host
Sky Zone Trampoline Park
01.2024 - 01.2025
High School Diploma -
Central High School
Early Childhood Education -
Phoenix College