Mahlea Pierson
Ashtabula
Summary
Dynamic hospitality professional with extensive experience at Halcyon, excelling in customer service and team collaboration. Proven ability to manage inventory effectively while ensuring high-quality service and customer satisfaction. Recognized for resolving customer complaints with professionalism and reliability, contributing to a positive dining experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bartender
Halcyon
Ashtabula
02.2024 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Cleansed glasses with sanitizing solution after each use.
- Monitored bar inventory and promptly restocked low items before depletion.
- Resolved customer complaints in a professional manner.
Server
Los Compadres
Ashtabula
02.2022 - Current
- Stocked service areas with supplies during slow periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Provided excellent customer service to ensure satisfaction.
- Monitored dining room for cleanliness and proper set-up at all times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Education
BBA - Business Administration And Management
Kent State University
Ashtabula, OH08-2025
Skills
- Customer service
- Team collaboration
- Inventory management
- Project management
- Effective communication
- Reliability
Affiliations
- Gym
- Artistic
- Culinary interest
Accomplishments
- Dean's list consecutive terms
Certification
- CPR certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Bartender
Halcyon
02.2024 - Current
Server
Los Compadres
02.2022 - Current
BBA - Business Administration And Management
Kent State University
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