Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mahlet Abera

Charlotte,NC

Summary

Dedicated Client Service Specialist with a strong interest in marketing products and services tailored to customer needs, exceptional communication skills, and a detail-oriented approach. A team player with the ability to collaborate effectively with colleagues and clients. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Client Service Specialist

AmWINS Group Inc.
02.2022 - 10.2023
  • Collaborated with clients to understand their unique needs and preferences.
  • Developed and maintain strong client relationships through effective communication and personalized service.
  • Conduct detailed insurance market research and analysis to identify opportunities for clients
  • Created, maintained, and updated client accounts and records, ensuring accuracy and compliance with company policies.
  • Prepared and delivered clear and concise written and verbal communications to clients, addressing inquiries and providing updates on insurance policies.
  • Assisted clients with claims processing, offering support throughout the entire claims cycle
  • Collaborated closely with cross-functional teams to develop and implement effective marketing strategies.
  • Utilized Microsoft Office suite for data management, reporting, and analysis, ensuring the accuracy and integrity of client information.

Customer Service Representative

711 Gas Station
06.2018 - 08.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Monitored sales and stocked items on a regular basis.
  • Assisted the store manager in maintaining proper inventory levels.
  • Completed daily store reports and other duties assigned by the store manager.
  • Provided excellent customer service by helping customers have a great experience in shopping.

Coordinator of Civic Club

Myers Park High School
08.2015 - 03.2016
  • Contributed to planning, implementation and promotion of engagement activities.
  • Created engagement plans based on preferences and experiences
  • Planned special events, parties and larger events for entire community.
  • Helped develop monthly engagement calendars and daily engagement schedules.

Education

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro
Greensboro, NC
12.2021

Skills

  • Document Management
  • Team work and Collaboration
  • Communication
  • Client Relations
  • Database Management
  • File Management
  • Documentation Skills

Certification

Analyzing and Visualizing data with Power BI

Timeline

Client Service Specialist

AmWINS Group Inc.
02.2022 - 10.2023

Customer Service Representative

711 Gas Station
06.2018 - 08.2018

Coordinator of Civic Club

Myers Park High School
08.2015 - 03.2016

Bachelor of Science - Business Administration And Management

University of North Carolina At Greensboro

Similar Profiles

CREATE PROFILE
Mahlet Abera