Mahlic Sallah
Roanoke,VA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
7
7
years of professional experience
Work History
Desk Attendant/Trainer Assistant
CU Wellness Center
08.2019 - 12.2022
- Answered phones and assisted callers with inquiries.
- Established relationships with guests to grow and retain client base.
- Maintained cleanliness of entranceway, lobby and restrooms.
- Greeted guests entering and exiting facility.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Crew Member
Burger King
02.2016 - 12.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Criminal Justice - Criminal Justice
Roanoke College
Salem, VA05.2024
High School Diploma -
Cave Spring High School
Roanoke, VA06.2018
Skills
- Guest Satisfaction
- Critical Thinking
- Problem-Solving Skills
- Hospitality Service
- Customer Experience
- Creative Solutions
- Listening Skills
Accomplishments
HS wrestling State Champ (2018)
3x time wrestling All-American In college
Wrestling clinician and Asst Coach at William Fleming HS
Fitness/BodyBuilding
Pushing myself to be greater every single time i am in the gym .I love helping people achieve their dreams and goals with fitness
Languages
Sign Language
Limited Working
Timeline
Desk Attendant/Trainer Assistant
CU Wellness Center
08.2019 - 12.2022
Crew Member
Burger King
02.2016 - 12.2017
Bachelor of Criminal Justice - Criminal Justice
Roanoke College
High School Diploma -
Cave Spring High School
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