Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zachary Poindexter

Harpers Ferry,WV

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful work setting. Passionate employee, offering three years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy.

Overview

5
5
years of professional experience

Work History

Recreation Front Desk Attendant

Massanutten Resort
Massanutten , VA
08.2022 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Engineers Assistant

United States Air National Guard
Virginia Beach, VA
10.2020 - Current
  • Followed proper documentation and standard engineering processes.
  • Established labor and method standards for processes in plants.
  • Used various tangible and verbal techniques to solve problems with equipment or dispel disagreements between associates.
  • Read and interpreted blueprints, technical drawings, schematics and computer-generated reports.
  • Created CAD models and drawings for VAANG
  • Communicated operational activities, priorities and problems with management engineers and supervisors.
  • Completed mathematical calculations to properly assess research and testing results.
  • Used AutoCAD and CIVIL3D to draft assemblies, models and other technical drawings.

Sales Associate/Cashier

Marshalls
Ranson, WV
11.2019 - Current
  • Processed credit card and debit payments, providing accurate charges and credits.
  • Kept shelves stocked with popular items by tracking trends and requesting new orders.
  • Moved heavy boxes and full merchandise bins up to fifty pounds in weight by maintaining physical strengths and stamina.
  • Helped customers complete purchases, locate items and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and addressed customer concerns.
  • Connected with customers to support positive transaction experiences and address service concerns.

Education

Bachelors - Engineering

James Madison University
Harrisonburg, VA
05.2026

Skills

  • Maintenance Team Collaboration
  • Guest Registration
  • Hotel Safe Deposits
  • Fee Collection
  • Data Gathering
  • Checking Guests In and Out
  • Personable Demeanor
  • Guest Satisfaction
  • Multi-Line Phone Systems
  • Verifying Reservations
  • Credit and Cash Payments
  • Guest Inquiries

Timeline

Recreation Front Desk Attendant

Massanutten Resort
08.2022 - Current

Engineers Assistant

United States Air National Guard
10.2020 - Current

Sales Associate/Cashier

Marshalls
11.2019 - Current

Bachelors - Engineering

James Madison University

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