Mahlon Martin
Summary
Driven and resourceful administrative professional with 5+ years of experience assisting with the work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
10
10
years of professional experience
Work History
Rooms Operations Manager
Marriott International/The Ritz-Carlton, Charlotte
10.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Facilitated smooth collaboration between departments through clear communication channels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Executive Administrative Assistant
Marriott International/The Ritz-Carlton, Charlotte
02.2023 - 10.2023
- Acted as the administrative point of contact between the executives and internal/external clients
- Took dictation and minutes and accurately enter data
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for senior leadership.
- Enhanced communication between departments through proactive coordination of meetings and events.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Cruise Specialist
Norwegian Cruise Line
06.2022 - 01.2023
- Organized group bookings, managing logistics and coordinating with multiple parties for seamless travel arrangements.
- Cultivated partnerships within the travel industry network resulting in increased referral business.
- Helped clients navigate travel insurance, ensuring they had the appropriate coverage for their specific needs and circumstances.
- Delivered exceptional customer service, addressing client concerns with empathy and understanding.
- Implemented new tools and software programs for enhanced client communication and organization of client data.
- Negotiated exclusive deals with suppliers, securing competitive rates and added-value amenities for clients.
- Maintained detailed records of client interactions, ensuring all relevant information was easily accessible for future reference or follow-up inquiries.
- Collaborated with team members to develop innovative marketing strategies for promoting cruise packages.
- Streamlined booking processes for improved efficiency and increased sales revenue.
Data Collection Specialist/Covid Liaison
Cabarrus Health Alliance
12.2021 - 05.2022
- Administering, facilitating Covid tests
- Packaging specimens per lab guidance
- Communicate results with School Nurse
- Completes school outreach with COVID education
- Return calls and emails from school partners
- Performs administrative duties at school such as answering front office phone calls, filing correspondence.
- Enhanced data accuracy by diligently reviewing and validating collected information.
- Maintained detailed records of all completed projects including methodology used, results obtained, limitations faced during implementation.
Executive Administrative Assistant
United States Military
02.2014 - 02.2019
- Effectively processed correspondence with minimal supervision and same-day turnaround
- Supplied team support while leading training and checking policies and procedures for administrative regulations
- Named quality process trends
- Aided with developing resolution strategies and best practices for handling customer issues
- Inspired cooperation and progress among the team with team-building exercises
- Resolved customer issues while following Personal Identifiable Information protocol, customer confidentiality, and Federal guidelines and regulations
- Proven to handle a fast-paced work environment on a 9-month around-the-world deployment
- Drastically improved the organization of the admin office correspondence filing system by using Microsoft excel to create databases for data analysis, thus improving correspondence flow and administrative capability
- Processed annual personnel evaluations in a time-efficient manner, while debriefing personnel by the annual due date
- Actively involved in subordinates' personal development leading to professional growth and sustained commitment.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
Education
Bachelor of Science - Criminal Justice
ECPI University
05.2025
Skills
- Customer Service
- Office Management
- Information confidentiality
- Data Entry
- Critical Thinking
Qualifications Summary
Administrative and Clerical support for over 300 personnel. Comprehensive understanding of complex administrative structures and legal procedures. Customer Service (Oral-Written) Phone Etiquette Microsoft Office (Word-Excel-Access-PowerPoint-Outlook)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Promoted to Rooms Operations Manager after 8 months with the company.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Quote
Some people want it to happen, some wish it would happen, others make it happen.
Michael Jordan
Timeline
Rooms Operations Manager
Marriott International/The Ritz-Carlton, Charlotte
10.2023 - Current
Executive Administrative Assistant
Marriott International/The Ritz-Carlton, Charlotte
02.2023 - 10.2023
Cruise Specialist
Norwegian Cruise Line
06.2022 - 01.2023
Data Collection Specialist/Covid Liaison
Cabarrus Health Alliance
12.2021 - 05.2022
Executive Administrative Assistant
United States Military
02.2014 - 02.2019
Bachelor of Science - Criminal Justice
ECPI University
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