Mahmoud Mahmoud

Supervised team of servers

Ran food

• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Kept kitchen areas neat and clean by removing trash and organizing supplies.
• Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Contributed to a safe working environment by immediately addressing potential hazards such as broken glass or slippery floors.
• Reduced breakage costs by handling fragile items with care during the washing process.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Trained servers on order management, food service quality and how to build rapport with guests.
• Welcomed and greeted guests before presenting special menu items to clients.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Led team of servers to consistently meet customer service and sales targets.

• Collaborated with kitchen staff to ensure timely food delivery and consistent quality for guest satisfaction.
• Enhanced team productivity by conducting regular staff training on hospitality best practices.
• Conducted daily pre-shift meetings reinforcing key points of focus needed to ensure excellent customer service and overall performance.
• Contributed to revenue growth by upselling menu items and promoting special events to guests.