Christina John
Coram,NY
Summary
Professional experience as an Administrative Assistant and Customer Service Representative. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Highly Proficient in Windows , MS Word, Excel, Access, Outlook, and PowerPoint.
Overview
19
19
years of professional experience
Work History
Supervising Motor Vehicle Representative 1
The Department of Motor Vehicles
Dix Hills, NY
03.2020 - Current
- Oversee Motor Vehicle Representatives,
- Manage time cards
- Monitor Motor Vehicle Representative performance
- Create Reports
- Maintain customer satisfaction
- Manage Q-Matic system
- Ensure work quality
Motor Vehicle Representative
Department Of Motor Vehicles
Queens, NY
10.2016 - 03.2020
- Maintains customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consistently responds to customer inquires and request in a professional manner
- Performs administrative duties in the office such as data entry, filing, and copying
- Process license and registration transactions with precise accuracy
- Maintains a positive and professional demeanor.
Secretary, Level Three
Department of Education
Long Island City, NY
09.2007 - 04.2008
- Ensured Time & Attendance records are submitted on every employee within established deadlines
- Created, maintained and evolved performance report for management process
- Managed employee demographic information into database.
Data Entry Clerk
Department of Health and Vital Statistics
New York, NY
04.2006 - 02.2007
- Entered client case data into computer system in a timely and efficient manner
- Processed and distributed birth and death certificates
- Performed customer service duties with information to address inquiries regarding products and services.
Secretary
Department of Education
Long Island City, NY
01.2006 - 04.2006
- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals
- Entered complaints/reports into Office of Pupil Transportation database
- Setup and managed paper or electronic filing systems, recorded information, updated paperwork, or maintained documents, such as attendance records, correspondence, or other materials.
Education
BBA - Business Management
Plaza College
Certificate - Physician's Billing
New Life Business Institute
Skills
- Excellent communication skill
- Strong work ethic
- Skilled multi-tasker
- Approachable
- Reliable
- Organized
- Team player
- Time management
- Ability to work under pressure
- Self motivated
- Conflict resolution
Timeline
Supervising Motor Vehicle Representative 1
The Department of Motor Vehicles
03.2020 - Current
Motor Vehicle Representative
Department Of Motor Vehicles
10.2016 - 03.2020
Secretary, Level Three
Department of Education
09.2007 - 04.2008
Data Entry Clerk
Department of Health and Vital Statistics
04.2006 - 02.2007
Secretary
Department of Education
01.2006 - 04.2006
BBA - Business Management
Plaza College
Certificate - Physician's Billing
New Life Business Institute