Aishah Bovell
Rosedale,NY
Summary
Dynamic professional with extensive experience at NYS Dept of Motor Vehicles, excelling in customer service and data entry. Proven ability to resolve complex inquiries and enhance operational efficiency. Skilled in application evaluation and cross-functional collaboration, consistently improving client satisfaction and team performance.
Overview
16
16
years of professional experience
Work History
Supervising Motor Vehicle Representative
NYS Dept of Motor Vehicles
College Point, NY
11.2021 - Current
- Assist MVRs in their duties, in person and through telephone contact with members of the public seeking services or information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs..
- Performing tasks to improve and maintain efficient service to DMV clientele.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Resolved customer inquiries related to Motor Vehicle services via phone and email.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Motor Vehicle Representative
NYS Dept of Motor Vehicles
College Point, NY
06.2018 - 11.2021
- Assisting the public with transactions related to obtaining identification, registration of vehicles, and suspensions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
Temporary Bridge and Tunnel Officer
Triborough Bridge and Tunnel Authority
New York, NY
11.2015 - 12.2016
- Operated computerized toll collection systems accurately and efficiently.
- Processed toll payments and issued accurate receipts to motorists.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Monitored traffic flow, maintained order on the roadways, and reported any suspicious activity to supervisors.
Guest Service Associate
Target
Valley Stream, NY
11.2008 - 06.2015
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Scheduled staff shifts to ensure adequate coverage during peak and off-peak hours.
- Supervised work of cashiers, training new team members and monitoring performance.
Education
Bachelor of Arts - Sociology
Queens College
Flushing, NY01-2012
Skills
- Customer service
- Data entry
- Problem solving
- Inventory management
- Application evaluation
- Cross-functional collaboration
- Time management
Timeline
Supervising Motor Vehicle Representative
NYS Dept of Motor Vehicles
11.2021 - Current
Motor Vehicle Representative
NYS Dept of Motor Vehicles
06.2018 - 11.2021
Temporary Bridge and Tunnel Officer
Triborough Bridge and Tunnel Authority
11.2015 - 12.2016
Guest Service Associate
Target
11.2008 - 06.2015
Bachelor of Arts - Sociology
Queens College
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