Samara Rush
Brooklyn,NY
Summary
Results-driven administrative and operations professional with 15+ years of experience in team leadership, regulatory compliance, and high-volume customer service environments. Proven ability to manage staff performance, oversee daily operations, and ensure accuracy in financial transactions and case processing. Strong background in court coordination, public service, and process improvement.
Overview
22
22
years of professional experience
Work History
Supervising Motor Vehicle Representative 1
NYS Department of Motor Vehicles
New York, NY
07.2008 - Current
- Lead daily operations and supervise a team of 9 staff in a high-volume government office
- Managed workflow, assigned tasks, and monitored performance to ensure operational goals and service standards were met
- Ensure compliance with state regulations, policies, and internal control procedures
- Oversee court-related functions, including hearing coordination and interaction with Administrative Law Judges
- Resolve escalated customer service issues and complex inquiries with professionalism and efficiency
- Conducted internal audits and reviewed time/attendance, ensuring accuracy and accountability in reporting
- Analyzed operational reports and implemented process improvements that streamlined operations
- Manage cash handling procedures and secure financial transactions in accordance with policy
- Troubleshoot system and operational issues to minimize service disruptions
Paralegal Support Staff
Binder and Binder Law Office
New York, NY
03.2004 - 07.2008
- Managed 200+ active case files in a fast-paced legal environment
- Prepared and organized legal documentation for court proceedings, ensuring accuracy and compliance
- Conducted client intake and eligibility assessments for disability claims
- Communicated with clients and medical providers to obtain necessary case documentation, facilitating timely case progress
- Coordinated hearings and legal schedules, optimizing timelines and resource allocation
- Maintained accurate records and ensured compliance with legal procedures and deadlines
Education
Bachelor of Public Affairs -
Empire State University
Saratoga Springs, NY06-2028
Certificate of Legal Studies -
Hunter College
12-2020
Skills
- Operations Management
- Team Leadership
- Regulatory Compliance
- Performance Management
- Customer Service Excellence
- Financial Operations & Payment Processing
- Case Management
- Court Coordination
- Administrative Support
- Conflict Resolution
- Data Accuracy
- Training & Development
- Public Relations
- Microsoft Office Suite
- Data Entry
- Typing 80 WPM
Timeline
Supervising Motor Vehicle Representative 1
NYS Department of Motor Vehicles
07.2008 - Current
Paralegal Support Staff
Binder and Binder Law Office
03.2004 - 07.2008
Bachelor of Public Affairs -
Empire State University
Certificate of Legal Studies -
Hunter College