Ricardo Russell
New York,NY
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervising Motor Vehicle Representative I
New York State Department of Motor Vehicles
NEW YORK, NY
01.2025 - Current
- Schedules work and work stations, monitors customer volumes, and reassigns staff to ensure timely coverage to customers as well as equitable work distribution.
- Monitors the quantity and quality of work completed by staff to ensure accuracy and adherence to procedures and instructions; identifies and resolves inaccuracies.
- Plans and conducts staff training in response to identified needs or when new or revised regulations and procedures are introduced; provides written material, orally explains it and answers questions.
- Makes periodic evaluations of work performance for individual staff members; identifies areas of weakness; discusses results of evaluations with employees, recommending ways to improve work performance; prepares written reports of evaluations; counsels and, as necessary, disciplines employees.
- Coordinates customer processing and office flow using the QMATIC System.
- Ensures the correct processing and issuance of license and registration documents, sales tax receipts, and voter registration information.
- Ensures proper collection and recording of fees by reviewing receipts and transaction summaries; maintains the physical custody of fees, documents and plates collected or issued by the unit.
- Performs random audits and batch audits to be used as training tools, performance measures and a possible indicator of malfeasance.
- Occasionally work with other agency staff in other State and local agencies, staff in the court system or law enforcement and various private sector individuals (e.g., insurance company representatives, attorneys, private-sector partners) to resolve the issues raised.
- Responds to customer complaints referred by subordinates or from the general public.
Motor Vehicle Representative II
New York State Department of Motor Vehicles
NEW YORK, NY
12.2024 - 01.2025
- Validated, reconciled, and deposited employee daily cash/check totals for preceding workdays. Tallied total funds allocated for office operations to ensure accuracy.
- Completed and veriverified reconciliation sheets for filing.
- Checking employees batch work for adherence to the Departments established procedures.
- Processed license, Identification and registration applications transactions efficiently.
- Operating testing applications to provide the required testing for licenses or Commercial Drivers license applicants.
- Provided customer service support, answering inquiries about licensing and vehicle regulations.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
- Monitored inventory levels of supplies needed for Motor Vehicle Registration Services.
- Performed data entry into the DMV computer system using correct codes to process applications correctly.
- Updated customer profiles in the DMV database as necessary.
- Verified ownership documents and Sales Tax forms for accuracy to ensure proper documentation of vehicles.
- Educated customers on state laws related to vehicle operation and ownership.
Motor Vehicle Representative I
New York State Department of Motor Vehicles
NEW YORK, NY
06.2023 - 12.2024
- Processed vehicle registrations and title transfers for customers efficiently.
- Assisted customers with inquiries regarding licensing and identification requirements.
- Provided guidance on vehicle inspection procedures and compliance regulations.
- Educated clients on the process for obtaining permits and licenses.
- Issued license plates, stickers, titles and registrations upon completion of required paperwork.
NYS Licensed Real Estate Salesperson
Bah Realty Group
Queens, NY
04.2022 - 05.2023
- Worked with inventors and landlords in acquiring Investment properties.
- Worked with government agencies and department case workers to facilitate the relocation of potential tenants to available buildings/apartments.
- Establishing good relationships and working with lenders, appraisers, home inspectors and escrow companies.
- Assisted clients in buying and selling residential properties.
- Conducted market research to identify potential investment opportunities.
- Guided clients through the home buying process and paperwork.
- Collaborated with mortgage lenders to facilitate financing options.
- Educated clients on various aspects of the real estate process including financing options and legal requirements.
- Stayed up-to-date on changes in state laws governing real estate transactions.
- Assisted clients in the preparation of real estate contracts and other documents related to the sale or purchase of property.
- Liaised between buyers and sellers to facilitate negotiations and propel escrow progress.
Sales Associate
Milan More Jewelry
Queens, NY
10.2021 - 02.2022
- Provided product knowledge and care instructions to customers for Jewelry provided such as watches, necklaces, etc.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Developed trusting relationships with customers by making personal connections.
- Engaged customers in friendly, professional dialogue to determine needs.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Maintained records related to sales for store management.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Cornwall College
Montego Bay, St. James, Jamaica07-2018
Skills
- Excellent Verbal Communication
- Employee training
- Data entry
- Attention to Detail
- Critical thinking
- Problem solving
Certification
- New York State Licensed Notary Public.
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Supervising Motor Vehicle Representative I
New York State Department of Motor Vehicles
01.2025 - Current
Motor Vehicle Representative II
New York State Department of Motor Vehicles
12.2024 - 01.2025
Motor Vehicle Representative I
New York State Department of Motor Vehicles
06.2023 - 12.2024
NYS Licensed Real Estate Salesperson
Bah Realty Group
04.2022 - 05.2023
Sales Associate
Milan More Jewelry
10.2021 - 02.2022
High School Diploma -
Cornwall College
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