MAHMOUD AKEL
Collierville,TN
Summary
Customer service specialist with recognized experience seeking an opportunity to embrace innovation. A student pursuing a B.A. in Finance and expertise in business financial operation. Looking to leverage my knowledge and experience into a role as Financial Analyst Manager.
Overview
3
3
years of professional experience
Work History
Sales Associate
Full House Furniture
2023.09 - Current
- Organized the floor to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and moved things around on the floor to maintain product availability and store appearance.
Sales Associate
Dillard's
2022.10 - 2023.07
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Warehouse Assistant
TriCity Wholesale
2022.02 - 2022.07
- Receive, stock, count, pick, pack, and ship supplies to internal and external customers in an accurate and timely manner
- Perform quality inspections on incoming and outgoing materials and products
- Provide regular performance feedback to supervised representatives
- Process all packages for shipping utilizing specific specifications to ensure product integrity remains intact through the supply chain.
Sales Associate/Customer Service Representative
Best Buy
2020.10 - 2021.06
- Serve as a brand ambassador by bringing passion for people and technology together to serve customers
- Worked with management to develop plans with a focus on driving acquisition and conversion
- Greeting customers, answering customer questions and addressing any concerns regarding product or services
- Participated in team meetings and events held throughout the weeks with various management levels
- Maintain merchandising and ensure your department is clean and well stocked.
Customer Service Representative
Menards
2020.07 - 2020.10
- Welcoming and greeting customers throughout the store
- Assisting customers find the products they need for their project
- Assisting with keeping our store merchandised and ready.
Education
BBA - Finance
University of Memphis
Memphis, TN05.2025
High School Diploma -
Parkway South High School
Ballwin, MO05.2021
Skills
- Digital Data Analytics
- Digital Marketing
- Adobe Photoshop
- Adobe Illustrator
- IOS Systems
- ICloud
- Team engagement
- Microsoft Office
- Slack
- Sales Development
- Upselling
- Promotional Support
- Order Processing
- Product Sales
- Customer Service
- Problem-Solving
Websites
Languages
Arabic
Native or Bilingual
Timeline
Sales Associate
Full House Furniture
2023.09 - Current
Sales Associate
Dillard's
2022.10 - 2023.07
Warehouse Assistant
TriCity Wholesale
2022.02 - 2022.07
Sales Associate/Customer Service Representative
Best Buy
2020.10 - 2021.06
Customer Service Representative
Menards
2020.07 - 2020.10
BBA - Finance
University of Memphis
High School Diploma -
Parkway South High School
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