Mahmud Hossain
Queens,USA
Summary
Visionary leader with a proven track record in strategic planning and management, driving organizational success through effective team building and operational efficiency. Expertise in transforming challenges into growth opportunities, resulting in enhanced profitability. Experienced in warehouse operations with a focus on cost control, loss prevention, and labor management to optimize performance. High-achieving management professional with strong communication, organizational, and analytical skills, dedicated to advancing business goals through innovative solutions.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Regional Sales Performance Director
Sunrun
Nassau, New York
10.2025 - Current
- Directed regional sales execution across multiple teams, achieving revenue growth and operational excellence.
- Developed and implemented strategies that surpassed revenue, profitability, and customer acquisition targets.
- Analyzed KPIs, sales trends, and performance data to identify opportunities for continuous improvement.
- Led and coached sales leaders and frontline teams to foster a high-performance culture.
- Established accountability systems and incentive strategies to maximize productivity and sales outcomes.
- Collaborated with senior leadership to align regional initiatives with corporate objectives and growth plans.
- Identified underperforming markets, implementing corrective actions to enhance productivity and retention.
- Managed forecasting, pipeline development, territory performance, and resource allocation effectively.
Commercial Relationship Manager
Optimum
Brooklyn, New York
07.2024 - 10.2025
- Developed strategic relationships with commercial clients to drive revenue growth and account value.
- Managed full B2B sales cycle, including prospecting, needs analysis, solution development, and closing.
- Identified operational needs through consultations with business owners and decision-makers.
- Drove new business acquisition while exploring upselling and cross-selling opportunities in existing accounts.
- Built trusted relationships with key stakeholders, serving as primary contact for commercial clients.
- Negotiated solutions and contracts aligning customer needs with revenue and profitability objectives.
- Collaborated with internal teams to ensure successful implementation and enhance customer satisfaction.
- Monitored account performance and sales pipelines to achieve business objectives.
Assistant Store Manager
Verizon
Manhattan, New York
09.2023 - 05.2024
- Led training and coaching initiatives to motivate sales team performance.
- Set and achieved sales revenue goals through strategic planning.
- Managed daily store operations, including staffing, scheduling, and inventory control.
- Monitored key performance indicators and developed strategies to enhance profitability.
- Addressed customer concerns while upholding high service standards.
- Ensured compliance with company policies and procedures consistently.
- Recruited and developed employees to maintain a high-performing team.
- Analyzed sales trends and implemented initiatives to boost revenue and retain customers.
Automotive Sales & Service Specialist
Autozone
Queens Village, NY
04.2022 - 06.2023
- Assisted customers with product inquiries and service requests on a daily basis.
- Addressed mechanical issues to improve customer satisfaction.
- Maintained store inventory to ensure consistent product availability.
- Collaborated with team members to provide exceptional customer service consistently.
Sales & Operations Lead
Spectrum Customer Service
Flushing, NY
07.2020 - 03.2022
- Oversaw phone communications with customers, resolving inquiries and providing efficient support.
- Led a team in addressing customer complaints, enhancing overall resolution rates.
- Conducted training sessions for new agents on company policies and service protocols.
- Monitored call quality to ensure compliance with established service standards.
- Leveraged CRM software to track and analyze customer interactions effectively.
- Motivated and coached new agents to enhance job performance and understanding.
- Provided daily operational updates and statistical reports to supervisors for informed decision-making.
- Collaborated with management to optimize workflow processes and improve efficiency.
Stock Associate
Hollister
Elmhurst, NY
05.2019 - 06.2020
- Arranged products on sales floor for optimal display following shipment organization.
- Responded to customer inquiries about product availability and store layout.
- Ensured visual merchandising standards were upheld to enhance overall customer experience.
- Monitored inventory levels and reported discrepancies to facilitate quick resolutions.
- Implemented safety protocols during merchandise handling for secure operations.
- Verified received shipments against invoices, stocking items efficiently.
- Supported sales floor activities to promptly meet customer needs.
- Optimized stockroom organization, improving product retrieval and inventory management efficiency.
Chief Operating Officer
Event Solution
Jamaica, NY
12.2017 - 05.2019
- Facilitated client consultations to recommend optimal solutions for diverse needs.
- Oversaw event setup processes, ensuring success through meticulous planning.
- Managed executive team to boost operational efficiency and enhance communication.
- Developed policies and procedures that streamlined overall business operations.
- Championed innovation by fostering a culture of creativity and collaboration.
- Transported equipment efficiently between locations to support event logistics.
- Led DJ performances that significantly increased audience engagement.
- Recruited, trained, mentored, and managed employees at all organizational levels.
Education
Bachelor of Science - Criminal Justice
Monroe College
New Rochelle, NY01.2022
Regents Diploma -
Hillside Arts and Letters Academy
Queens Village06.2019
Skills
Operations management
- Sales strategy
- KPI measurement
- Employee training
- Effective communication
- Negotiation skills
- Accountability systems
- Acquisition integration
- Compliance management
- Recruitment and retention
- Logistics management
- Performance management
- Risk management
- General administration
- Executive leadership
- Investor relations
- B2B sales cycle
- Conflict resolution
- Customer relationship management
Volunteer Experience
- Habitat for Humanity, Volunteer, Retail Store Experience, Helped with lifting and putting products out on the floor
- Masjid Al Rahman, Volunteer, Over 500 hours of community service
Languages
Bengali
Full Professional
Arabic
Professional
Spanish
Professional
Accomplishments
The President's Circle Award: Consecutively Ranked #1 Territory Manager Statewide
Affiliations
NYPD Police Explorers
Timeline
Regional Sales Performance Director
Sunrun
10.2025 - Current
Commercial Relationship Manager
Optimum
07.2024 - 10.2025
Assistant Store Manager
Verizon
09.2023 - 05.2024
Automotive Sales & Service Specialist
Autozone
04.2022 - 06.2023
Sales & Operations Lead
Spectrum Customer Service
07.2020 - 03.2022
Stock Associate
Hollister
05.2019 - 06.2020
Chief Operating Officer
Event Solution
12.2017 - 05.2019
Bachelor of Science - Criminal Justice
Monroe College
Regents Diploma -
Hillside Arts and Letters Academy