Hi, I’m
MAHMUD YOUSSEF
Newark ,DE
Summary
Dynamic leader with a proven track record at Amazon and McDonald's, excelling in safety management and customer service. Expert in mentoring staff for career advancement, optimizing workflows for business growth, and enhancing customer satisfaction. Skilled in workforce planning and resolving complex issues, demonstrating a fast learning ability and exceptional management support.
Overview
3
years of professional experience
Work History
Mohamed Afifi Office
Tax Preparer
01.2025 - Current
Job overview
- Helping my dad and also trying to get skills >> which my major is accounting .
- getting know more information about taxes and payrolls makers by hand on excel .
Amazon
Learning Ambassador
11.2024 - 08.2025
Job overview
- My role was focusing on training new associate , also Process assistance backup .
- got the role after 3 month of hiring which is the fastest moving up happened in the building .
- always trying to work hard and smart to do my job perfectly .
McDonald's
Associate
10.2022 - 10.2022
Job overview
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Help my team reach our goal by handling food out as fast as possible ,support them when needed, have the opportunity to speak with customers to get them happy while assisting them with additional help.
- customer service specialist leader , make sure the customer happy at the end of the task .
Education
Wilmington UniversityNew Castle, DE
High School Diploma
06-2027
University Overview
- 2.3GPA
Skills
- Fast Learner
- Scheduling
- Customer Service
- Organization skills
- Document preparation
- Client communication
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Tax Preparer
Mohamed Afifi Office
01.2025 - Current
Learning Ambassador
Amazon
11.2024 - 08.2025
Associate
McDonald's
10.2022 - 10.2022
Wilmington University
High School Diploma
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