Mahoganny Adams
Dallas,TX
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Straw's Street Tacos
08.2020 - Current
- Catering events
- Cooking
- Taking Orders
- Delivery
- Payment processing
Customer Advocate I
Blue Cross Blue Shield Of Texas
09.2019 - 07.2020
- Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquires in a prompt, accurate and objective manner.
- Duties included, conducting research, spend approximately 90% of the scheduled time on the phone according to business needs.
- Take approximately 50 to 60 calls a day.
Customer Service Representative
One Exchange Willis Towers Watson
05.2017 - 08.2017
- This position required me to spend a large portion of my day in phone conversations with participants investigating and resolving issues or assisting them in the completion of their open enrollment applications in a fast-past team environment.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
ILR Claims Associate
State Farm
10.2016 - 04.2017
- The primary responsibilities included, communicating with customers over the telephone to gather and document loss information that is required in order to submit an auto claim.
- Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors.
Application Data Processor
One Exchange Willis Towers Watson
12.2013 - 09.2016
- Completed multiple seasonal assignments in the year of 2013, 2014, 2015, 2016 and 2017.
- Responsible for intake and processing of Medicare Enrollment applications.
- The specialist works with the participant to accurately complete his/her application, while insuring that all government and Insurance carrier regulations are met.
Certified Medical Assistant
Onsite Health Diagnostics
03.2010 - 02.2013
- Responsible for performing biometric screenings for major companies locally and out of state.
- This role included but was not limited to, finger sticks, blood draws, taking vital signs, height, weight and neck circumference measurements.
- In addition, I was also responsible for going over test results with the participants.
- Worked independently with other professionals to provide quality health care to the participants.
Education
No Degree - Medical Assistant Program
Remington College
Garland, TX05.2005
High School Diploma -
Comprehensive Evening High School
Dallas, TX05.1996
Skills
- Team Leadership
- Documentation review
- Time management
- Call documentation
- Customer Service
- Medical Terminology
- Inbound and outbound calling
- Patient and empathetic
- Chart documentation
- Phlebotomy
- Computer Proficiency
- Medical assistant
- Calm and professional under pressure
- Excellent attention to detail
- Time management
Timeline
Owner/Operator
Straw's Street Tacos
08.2020 - Current
Customer Advocate I
Blue Cross Blue Shield Of Texas
09.2019 - 07.2020
Customer Service Representative
One Exchange Willis Towers Watson
05.2017 - 08.2017
ILR Claims Associate
State Farm
10.2016 - 04.2017
Application Data Processor
One Exchange Willis Towers Watson
12.2013 - 09.2016
Certified Medical Assistant
Onsite Health Diagnostics
03.2010 - 02.2013
No Degree - Medical Assistant Program
Remington College
High School Diploma -
Comprehensive Evening High School
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