Mahoganny Adams
Dallas,TX
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Straw's Street Tacos
Dallas, TX
08.2020 - Current
- Catering events
- Cooking
- Taking Orders
- Delivery
- Payment processing
Customer Advocate I
Blue Cross Blue Shield Of Texas
Richardson, TX
09.2019 - 07.2020
- Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquires in a prompt, accurate and objective manner.
- Duties included, conducting research, spend approximately 90% of the scheduled time on the phone according to business needs.
- Take approximately 50 to 60 calls a day.
Customer Service Representative
One Exchange Willis Towers Watson
Richardson, TX
05.2017 - 08.2017
- This position required me to spend a large portion of my day in phone conversations with participants investigating and resolving issues or assisting them in the completion of their open enrollment applications in a fast-past team environment.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
ILR Claims Associate
State Farm
Richardson, TX
10.2016 - 04.2017
- The primary responsibilities included, communicating with customers over the telephone to gather and document loss information that is required in order to submit an auto claim.
- Provided customer service, such as limited instructions on proceeding with claims and referrals to auto repair facilities and local contractors.
Application Data Processor
One Exchange Willis Towers Watson
Richardson, TX
12.2013 - 09.2016
- Completed multiple seasonal assignments in the year of 2013, 2014, 2015, 2016 and 2017.
- Responsible for intake and processing of Medicare Enrollment applications.
- The specialist works with the participant to accurately complete his/her application, while insuring that all government and Insurance carrier regulations are met.
Certified Medical Assistant
Onsite Health Diagnostics
Irving, TX
03.2010 - 02.2013
- Responsible for performing biometric screenings for major companies locally and out of state.
- This role included but was not limited to, finger sticks, blood draws, taking vital signs, height, weight and neck circumference measurements.
- In addition, I was also responsible for going over test results with the participants.
- Worked independently with other professionals to provide quality health care to the participants.
Education
No Degree - Medical Assistant Program
Remington College
Garland, TX05.2005
High School Diploma -
Comprehensive Evening High School
Dallas, TX05.1996
Skills
- Team Leadership
- Documentation review
- Time management
- Call documentation
- Customer Service
- Medical Terminology
- Inbound and outbound calling
- Patient and empathetic
- Chart documentation
- Phlebotomy
- Computer Proficiency
- Medical assistant
- Calm and professional under pressure
- Excellent attention to detail
- Time management
Timeline
Owner/Operator
Straw's Street Tacos
08.2020 - Current
Customer Advocate I
Blue Cross Blue Shield Of Texas
09.2019 - 07.2020
Customer Service Representative
One Exchange Willis Towers Watson
05.2017 - 08.2017
ILR Claims Associate
State Farm
10.2016 - 04.2017
Application Data Processor
One Exchange Willis Towers Watson
12.2013 - 09.2016
Certified Medical Assistant
Onsite Health Diagnostics
03.2010 - 02.2013
No Degree - Medical Assistant Program
Remington College
High School Diploma -
Comprehensive Evening High School