Mahogany Hill
Azusa,CA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. I always try to bring the best out of my team and my self.
Overview
7
7
years of professional experience
Work History
Shift Manager
Buffalo Wild Wings
Duarte, CA
04.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Host
BJ's Restaurant & Brewhouse
Arcadia, CA
02.2021 - 03.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Sales Associate
Summer Soulstice Boutique
Azusa, CA
07.2018 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Of Arts - Law
Pasadena City College
Pasadena, CAGlendora Highschool
Glendora, CA06.2020
Skills
- Cash handling
- Filtering fryer
- Dishwashing
- Handling refunds
- Inventory input
- Safe and Cash register count
- Decision-making
- Customer service focus
- Employee training
Timeline
Shift Manager
Buffalo Wild Wings
04.2022 - Current
Host
BJ's Restaurant & Brewhouse
02.2021 - 03.2022
Sales Associate
Summer Soulstice Boutique
07.2018 - 05.2020
Associate Of Arts - Law
Pasadena City College
Glendora Highschool