Mahogany Hillmon
Uncasville,CT
Summary
Driven and detail-oriented professional with a strong background in customer service and optical care. Skilled in interpersonal communication and problem-solving, which will ensure high customer satisfaction. Consistently delivers efficient and friendly service to meet diverse client needs.
Overview
5
5
years of professional experience
Work History
Apprentice Optician
America's Best Contacts and Glasses
New London, CT
09.2020 - Current
- Approach customers and engage in conversation through use of effective interpersonal and people skills.
- Provide excellent customer service and attention to customers when face-to-face, or through phone conversations.
- Document customer prescriptions, pull insurance, place corrective lenses orders, and collect payments to facilitate smooth appointments.
- Manage patient information in line with stated preferences and HIPAA guidelines.
- Promote high customer satisfaction by resolving problems with knowledgeable, and friendly service.
- Recommend specific lenses, coatings, and frames to suit individual client needs.
- Measure pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
- Correct problems with frames through repair and adjustment techniques.
Cashier
Marshalls
Saint Petersburg, FL
09.2019 - 04.2020
- Processed credit card, cash, and check payments in a timely manner, ensuring all transactions were accurate.
- Completed day-to-day tasks to keep areas clean and neat for maximum productivity.
- Answered phone calls to assist customers with questions.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
Associate of Arts - Biomedical Sciences
St. Petersburg College
Clearwater, FL05-2020
Skills
- Exceptional customer service
- Phone etiquette
- Communication
- Organization
- Problem solving
- Time management
- Medical Records
- Teamwork
Timeline
Apprentice Optician
America's Best Contacts and Glasses
09.2020 - Current
Cashier
Marshalls
09.2019 - 04.2020
Associate of Arts - Biomedical Sciences
St. Petersburg College
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