Mahogany Miles
Houston,Tx
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Driasi
01.2023 - Current
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Documented customer interactions in internal database to maintain customer service history details.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
Pre-enrollment Specialist
Willis Towers Watson
10.2022 - 12.2022
- Communicated effectively via telephone and email with prospective customers
- Understood and thoroughly explained services provided to customers and potential customers
- Updated, entered, and reviewed customer data
- Reviewed statistic enrollment data and prepared reports.
Patient Care Technician
Davita Dialysis Center
11.2021 - 10.2022
- Collaborated effectively with team members to ensure great customer service and optimal medical outcomes while expanding basic medical knowledge and gaining better insight into medical systems.
Customer Service Representative (Collections Agent)
03.2021 - 06.2021
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Quality Assurance Analyst, Home Attendant
05.2017 - 03.2020
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork
- Created and achieved product quality objectives and met product specifications
- Fixed identified issues to increase productivity and boost workflows
Education
Associates of Applied Science - Health And Medical Administrative Services
The College of Healthcare Professionals
Houston, TX05.2023
Certificate of Medical Assisting -
The College of Healthcare Professionals
Houston, TX 06.2021
High School Diploma -
Booker T. Washington High School
Houston, TX 06.2008
Skills
- Data Entry
- Customer Service
- Analytical Thinking
- Detail Oriented
- Strong Communication
- Customer Resolution
- Microsoft Office
- Insurance Program Analysis Claims Information Gathering
Certification
NRCMA (06/19/2021)
NRCPT (06/19/2021)
CPR (4/17/2021)
Timeline
Customer Experience Representative
Driasi
01.2023 - Current
Pre-enrollment Specialist
Willis Towers Watson
10.2022 - 12.2022
Patient Care Technician
Davita Dialysis Center
11.2021 - 10.2022
Customer Service Representative (Collections Agent)
03.2021 - 06.2021
Quality Assurance Analyst, Home Attendant
05.2017 - 03.2020
Associates of Applied Science - Health And Medical Administrative Services
The College of Healthcare Professionals
Certificate of Medical Assisting -
The College of Healthcare Professionals
High School Diploma -
Booker T. Washington High School
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