Mahogany Miller

Handled customer inquiries and issues related to billing, payments, financial products and services. Also assisted with account management, payment plans, and resolving disputes.

• Handled inquiries about billing, service plans, and other aspects of Verizon accounts.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
• Updated account information assisting with account changes, and providing account summaries.
• Processed different payments and verifying transactions.
• Promoted new products or services, explaining different billing options.
• Helped customers create manageable payment plans to avoid service interruption.
• Identified customer needs and recommended appropriate solutions. This involved suggesting different service plans or payment options to better suit the customer's needs.
• Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
• Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.

Primarily assisted customers with various financial services.

• Processed check cashing, bill payments, money orders, and money transfers for customers.
• Assisted customers with questions, resolving issues, and ensuring a positive customer experience.
• Kept the area clean, organized, and stocked with the necessary supplies.
• Operated equipment, such as cash register, and related tools, to process customers purchases using appropriate procedures for different payment types and items sold.
• Provided financial products and services to customers in accordance with company and legal policies and procedures by completing monetary transactions, fulfilling printing, faxing needs, maintaining required files, and documentation.