Maholi Bautista
Woodhaven
Summary
Highly skilled, results driven, and proactive Customer Service, with 15+ years of noteworthy experience in coordinating with
employees to resolve their problems. Proven interpersonal, communications and multitasking skills. Adaptable team player
recognized for willingness to learn and teach newly acquired skills.
Overview
17
17
years of professional experience
Work History
Daycare Assistant
Daycare & Preschool
Woodhaven
01.2020 - Current
- My role as an assistant is to care and love these kids like they are mine, also be a get role model to them.
- Supervised children during activities and ensured their safety and engagement.
- Supported children with daily routines, including meals, naps, and personal hygiene.
- Assisted teachers in preparing lesson materials and organizing classroom supplies.
- Communicated effectively with parents regarding children's progress and daily activities.
- Maintained a clean and organized classroom environment for optimal learning experiences.
- Observed children's behavior and reported any concerns to lead educators promptly.
- Helped with mealtime preparation and cleanup including serving food, setting tables, washing dishes.
- Ensured safety of the children by monitoring their play areas and activities throughout the day.
- Provided supervision and care to young children ranging from infants to pre-school age.
Customer Care Associate/ Dispatch
Global Contact Services/ Access-A-Ride
Long Island
09.2017 - 01.2020
- Help with itinerary changes, as well as cancellations, and booking of alternate traveling accommodations.
- Resolve problems by working with outside vendors dispatchers.
- Use reference material to quickly and accurately determine the best method to assist the customer.
- Constantly keep clients updated on Access-A-Ride policies and procedures.
Customer Service Agent
Kennedy International Management Company
Jamaica
07.2014 - 02.2017
- Greeted passengers while entering the premise.
- Checked passengers boarding passes.
- Kept non-passengers from entering to the airline entrance.
- Helped passengers with the kiosk if needed assistance.
Cashier
Mangia
New York
03.2013 - 07.2014
- Greeted customers while entering the premise.
- Established or identified price of goods using electronic or other cash register.
- Received and processed payments by cash, checks, credit cards, and debit cards.
Front Desk Receptionist
1st Century Realty
Woodhaven
02.2011 - 12.2012
- Effectively communicated with both customers and management to maintain excellent customer service.
- Answered incoming calls and directed customers' inquiries to appropriate agents.
- Documented all customer inquiries and comments thoroughly and quickly.
- Responded to all customer inquiries thoroughly and professionally.
- Directed clients to their real estate agents.
- Entered data promptly and efficiently with a 100% accuracy rate.
- Maintained a clean and well organized front desk and lobby.
Cashier
Joe’s Best Burger
Flushing
02.2009 - 12.2012
- Greeted customers while entering the premise.
- Established or identified price of goods using electronic or other cash register.
- Received and processed payments by cash, checks, credit cards, and debit cards.
Counselor Aide Volunteer
Boys and Girls Club
Richmond Hill
06.2009 - 08.2009
- Organized materials for daily programs and events at the community center.
- Monitored participant behavior to ensure a safe and positive environment.
- Supported children in developing social skills through group discussions and interactions.
- Assisted counselors in planning and facilitating engaging activities for youth.
Education
Richmond Hill High School
Richmond Hill, New YorkSkills
- Multitasking
- Good Listening Skills
- Communication Skills
- Resolving Problems
- Organized
- Accountable
Languages
Spanish
Professional
A1
Timeline
Daycare Assistant
Daycare & Preschool
01.2020 - Current
Customer Care Associate/ Dispatch
Global Contact Services/ Access-A-Ride
09.2017 - 01.2020
Customer Service Agent
Kennedy International Management Company
07.2014 - 02.2017
Cashier
Mangia
03.2013 - 07.2014
Front Desk Receptionist
1st Century Realty
02.2011 - 12.2012
Counselor Aide Volunteer
Boys and Girls Club
06.2009 - 08.2009
Cashier
Joe’s Best Burger
02.2009 - 12.2012
Richmond Hill High School