Mahsa Mehr
Las Vegas,United States
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Teller
Wells Fargo
02.2024 - Current
- Efficiently handle client transactions, including deposits, withdrawals, and payments, ensuring high accuracy and client satisfaction.
- Identify client needs and resolve issues related to accounts, transactions, and services, providing appropriate solutions and referrals when necessary.
- Escalate complex issues requiring risk review, exception handling, or further analysis to appropriate channels.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
Customer Service Representative
Patron Way Travel Agency
12.2019 - 01.2024
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
Bank Clerk
Ayandeh Bank
05.2015 - 09.2019
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed applications for new accounts.
- Monitored and verified suspicious activity on customer accounts.
Education
Associate Of Business Management - Business Management
College of Southern Nevada
Las Vegas, NVBachelor of Architecture - Architecture
University of Architecture
12.2008
Skills
- Active listening
- Fraud management
- Complex Problem-Solving
- Analytical thinking
- Customer Relationship Management
Timeline
Teller
Wells Fargo
02.2024 - Current
Customer Service Representative
Patron Way Travel Agency
12.2019 - 01.2024
Bank Clerk
Ayandeh Bank
05.2015 - 09.2019
Associate Of Business Management - Business Management
College of Southern Nevada
Bachelor of Architecture - Architecture
University of Architecture