Summary
Overview
Work History
Education
Skills
Timeline
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Mahteah Comment

Shelby

Summary

Professional with strong background in customer interactions and service resolutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Budtender

Green Pharm
01.2023 - 07.2025
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.

Cashier

The Home Depot Inc
04.2019 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Caregiver

Anthology Senior Living
02.2021 - 04.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

Fitzgerald Senior High School
Warren, MI
06-2017

Skills

  • Cash handling
  • Attention to detail
  • Reliable and responsible
  • Cleanliness and hygiene
  • Customer service
  • Friendly and helpful
  • Engaging with diverse customers
  • Patience and empathy
  • Production leadership

Timeline

Budtender

Green Pharm
01.2023 - 07.2025

Caregiver

Anthology Senior Living
02.2021 - 04.2022

Cashier

The Home Depot Inc
04.2019 - 08.2022

Fitzgerald Senior High School

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