Mahum Sher
Beaverton,Oregon
Summary
Experienced professional with a background in public assistance, client support, and administrative operations. Skilled in explaining policies and guidelines to diverse populations, managing sensitive records, and providing person-centered, accurate, and compliant services. Proven ability to assist clients, resolve issues, and maintain organized, welcoming environments.
Overview
5
5
years of professional experience
Work History
Public Benefits Specialist Entry
Department of Human Services
Tigard/Beaverton
04.2024 - 08.2024
- Guide clients through public benefits application process by providing in-person, phone, and email support to ensure successful submissions
- Review applications for accuracy and completeness while maintaining detailed and organized case documentation
- Explain eligibility decisions utilizing the ONE Eligibility System and connect clients with in-branch Eligibility Workers to meet their needs
- Provide trauma-informed, person-centered support to individuals navigating the benefits process
- Support daily office operations and assist with business functions as needed
Assistant Manager
Urban Self Storage
Kent, WA
12.2022 - 08.2023
- Managed daily operations while balancing multiple priorities in a fast-paced environment
- Provided high-volume customer service and resolved inquiries efficiently
- Trained new employees on policies, procedures, and systems
- Maintained accurate records and completed administrative tasks with attention to detail
Administrative Assistant
Leisure Care LLC
Portland, OR
03.2022 - 08.2022
- Facilitated resident and family inquiries by providing information and guiding form completion for service requests.
- Maintained accurate, confidential records of resident information and care plans.
- Supported a person-centered, welcoming environment, ensuring residents and families felt valued and understood
- Collaborated on special projects, contributing research findings and coordinating event logistics as required.
Caregiver
Visiting Angels
Portland, OR
02.2020 - 03.2022
- Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
Education
Bachelor of Science - Health Services Administration- Completed
Portland State University
06.2024
Skills
- Problem-solving and conflict resolution
- Interpreting and applying policies, rules, and guidelines
- Culturally aware and inclusive client interaction
- Proficient with Microsoft Office and web-based platforms
- Data entry, record management, and document verification
LANGUAGE
Pashto
Timeline
Public Benefits Specialist Entry
Department of Human Services
04.2024 - 08.2024
Assistant Manager
Urban Self Storage
12.2022 - 08.2023
Administrative Assistant
Leisure Care LLC
03.2022 - 08.2022
Caregiver
Visiting Angels
02.2020 - 03.2022
Bachelor of Science - Health Services Administration- Completed
Portland State University