CJ JOHNSON
PORT ORCHARD,WA
Summary
Dedicated and highly skilled social service professional with over eight years of experience in client-centered care. Passionate about making a meaningful impact, I bring a proven track record of successfully supporting diverse populations while prioritizing their needs and fostering strong, trusting relationships. Expertise includes communication, case management, and conflict resolution, with a natural ability to navigate complex situations and engage with individuals of all backgrounds. Skilled at proactively addressing challenges, managing diverse personalities, and driving solutions that achieve meaningful outcomes. Recognized for the ability to quickly establish rapport, build trust, and collaborate effectively at all levels. Seeking an opportunity to contribute my skills and experience making a difference.
Overview
9
9
years of professional experience
Work History
Public Benefits Specialist
Department of Child, Youth & Families
01.2025 - Current
- Process applications for child care subsidy assistance.
- Conduct thorough interviews to determine eligibility for services.
- Provide client referrals to optional and mandatory services through other agencies.
- Assist limited English clients with properly translated forms and services.
- Assist child care providers with subsidy payment information and requirements.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Monitored compliance with federal and state regulations concerning employee benefits.
- Participated in benefits renewal process, analyzing proposals and making recommendations.
Social Service Specialist 3
Department of Child, Youth & Families
01.2023 - 01.2025
- Conduct advanced level investigations into child abuse and neglect allegations.
- Develop specialized case management plans to protect children.
- Make findings of abuse or neglect based on investigation results.
- Focus on understanding and respecting the strengths of families, including heritage and cultural beliefs.
- Prepare and document cases for court proceedings.
- Provide accurate and timely entries into FamLink Interview children, families, and collateral sources to assess child safety and service needs.
- Assess cases for degree of risk and complete psychosocial assessments.
- Counsel family members through out-of-home placement processes.
- Monitor safety plans, complete danger assessments, and health and safety visits.
- Work with diverse populations, including military and Native American families.
- Identify and develop community supports and resources.
- Work with court personnel to prepare documentation for child placement processes.
- Collaborate with law enforcement and other agencies to ensure child safety and well-being.
Lead Care Coordinator
Cerebral Inc
01.2020 - 01.2023
- Responded promptly and effectively to client inquiries, emails and chats.
- Reviewed patient cases and provided advice, direction, and support.
- Assisted in connecting healthcare providers to monitor patient progress and status.
- Educated patients on their care plan.
- Established and maintained client care records using an EMR system.
- Maintained documentation of all client encounters and completed reporting requirements.
- Tracked prescriber information, schedules, files, and forms in a confidential manner.
- Established a customer satisfaction rating of 90% and a retention increase of 15%.
- Collaborated with interdisciplinary team members for comprehensive care coordination.
- Organized and led daily activities for programs including forecasting, scoping, and project planning.
- Oversaw implementations end to end to ensure program success, including analyzing and interpreting data, setting up proper controls and monitoring, and developing program metrics.
- Oversaw team members directly, mentored, and promoted colleagues' growth and professional development.
- Managed and resolved any conflicts within the team to ensure smooth operations.
Care Coordinator
Wealthy
01.2019 - 01.2020
- Collaborated with treatment team to develop, manage, and maintain treatment goals and Plans.
- Provided advice, direction, and support to patients as needed.
- Contacted healthcare providers to monitor patient progress and status.
- Educated patients about their conditions, options, and treatments.
- Evaluated outcomes of care with interdisciplinary team.
- Maintained documentation of client encounters and completed reporting requirements.
- Organized and tracked client information, schedules, files, and forms in a confidential manner.
- Coordinated care and services for patients via email, chat, and inquires.
- Conducted assessments and developed individualized care plans.
- Facilitated communication between patients, families, and healthcare providers.
- Implemented strategies to improve patient outcomes.
- Collaborated with community resources to enhance patient care.
- Monitored and adjusted care plans based on patient progress.
- Advocated for patients to ensure their needs are met.
Care Coordinator 2
Kitsap Mental Health
01.2016 - 01.2018
- Conducted intake and biopsychosocial assessments to determine clients' appropriateness for services.
- Developed client-centered treatment plans with specific goals and objectives.
- Provided evidence-based CBT and DBT to clients.
- Demonstrated knowledge of substance abuse and co-occurring disorders.
- Maintained clinical records in accordance with standards and agency policies.
- Provided referrals to other social service agencies.
- Facilitated group and individual sessions.
- Collaborated with multidisciplinary team to ensure comprehensive care for clients.
- Conducted regular follow-ups with clients to assess progress and adjust treatment plans as needed.
- Utilized crisis intervention techniques when necessary.
- Advocated for clients' needs and rights.
- Participated in continuing education to stay current on best practices in the field.
Education
Masters of Science - Psychology
University of Phoenix
Tempe, AZ01.2016
Bachelors of Science - Psychology
University of Phoenix
Tempe, AZ01.2013
Skills
- Microsoft Office
- Problem Solving
- Effective
- Organizational Skills
- Flexibility
- Emotional Communication
- Documentation
- Written Intelligence
- Work ethic
- People Management
- Communication
- Organization
- Time management
- Conflict Resolution
- Crisis Management
- Crisis Leadership
- Customer Service
- Adaptability
- Active Intervention
- Troubleshooting
- Fast Typing
- Listening
- Teamwork
- Decision-making
- Research & Development
- Analysis Skills
- Retention
- Communication skills
- Computer literacy
- Microsoft Attention to detail
- Relationship Management
- Word
- English
- Leadership
- Computer skills
- Relationship building
- Microsoft excel
- Data collection
- Microsoft office
- Social work
- Writing skills
- Care plans
- Case management
- Conflict resolution
Communication Skills
Exceptional written and verbal communication skills, with the ability to provide constructive feedback and collaborate effectively with clients, stakeholders, and providers. Have great typing skills and the ability to connect with clients.
Timeline
Public Benefits Specialist
Department of Child, Youth & Families
01.2025 - Current
Social Service Specialist 3
Department of Child, Youth & Families
01.2023 - 01.2025
Lead Care Coordinator
Cerebral Inc
01.2020 - 01.2023
Care Coordinator
Wealthy
01.2019 - 01.2020
Care Coordinator 2
Kitsap Mental Health
01.2016 - 01.2018
Masters of Science - Psychology
University of Phoenix
Bachelors of Science - Psychology
University of Phoenix