Diana Carranza
Keizer
Summary
Bilingual (English/Spanish) Public Benefits Specialist with more than six years of experience administering Oregon public assistance programs, interpreting complex eligibility policies, and analyzing system behavior across multiple state and federal platforms. Extensive knowledge of the ONE Eligibility System and supporting systems including DHR, MMIS, The Work Number (Equifax), SAVE (USCIS), Oregon Access, Tracks, SOLQ-I, OVERS, EDMS, and Note Buddy. Skilled in conducting data validation, researching complex cases, identifying system discrepancies, and ensuring compliance with state and federal regulations. Recognized for analytical thinking, attention to detail, collaboration, and delivering accurate, customer-focused service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Public Benefits Specialist
Oregon Department of Human Services
Keizer, Oregon
05.2020 - Current
- Determine eligibility for SNAP, TANF, ERDC, Oregon Health Plan, and Summer EBT by interpreting complex state and federal policies.
- Conducted bilingual eligibility interviews (English/Spanish) to gather and verify information, ensuring accurate benefit determinations.
- Analyze client information, verification documents, and system results to ensure compliance with program requirements and improve service delivery.
- Researched, troubleshot, and resolved complex eligibility issues by comparing policy requirements with system outputs, enhancing compliance and service delivery.
- Collaborate with supervisors, policy specialists, leads, and coworkers to resolve complex cases and ensure program integrity.
- Managed high-volume caseload, ensuring accurate, timely, and compliant case processing.
Education
Business Administration and Management
Eastern Gateway Community College
Steubenville, OH05-2023
Health Care Administration
Institute of Technology
Salem, OR12-2019
Spanish Interpreter, School of Nursing OHSU
Oregon Health Care Interpreter Association
07-201
Skills
- Eligibility Policy Interpretation – Advanced
- Policy Analysis – Advanced
- Systems Analysis and Problem Resolution – Advanced
- ONE Eligibility System – Advanced
- DHR (EBT Transaction System) – Proficient
- MMIS – Proficient
- Bilingual Eligibility Interviews (English/Spanish) – Advanced
- Business Process Improvement – Proficient
- Microsoft Office Suite (Word, Excel, Outlook) – Proficient
- Data Validation and Quality Assurance – Advanced
Timeline
Public Benefits Specialist
Oregon Department of Human Services
05.2020 - Current
Spanish Interpreter, School of Nursing OHSU
Oregon Health Care Interpreter Association
Health Care Administration
Institute of Technology
Business Administration and Management
Eastern Gateway Community College