Mai Briscoe
Riverdale,USA
Summary
Dynamic professional with extensive experience in managing customer interactions and swiftly resolving issues to enhance overall satisfaction. Proven ability to leverage exceptional communication skills and empathy to cultivate strong, lasting relationships with clients. Consistently recognized for maintaining high levels of customer satisfaction and driving loyalty through dedicated service and support. Committed to delivering outstanding results in fast-paced environments while adapting to diverse customer needs.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service
2385 Chamblee Tucker Rd
08.2021 - 09.2025
- Complete contacts, i.e., conduct personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding. Provide full explanations to specific inquiries .
- Develop, analyze and evaluate information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements.
- Assisted in processing and analyzing taxpayer data, enhancing operational efficiency within team workflows.
- Managed high call volumes while maintaining professionalism and service quality.
- Trained new personnel regarding company operations, policies and services.
Front Counter Cashier Representative
Mcdonalds
835 GA-138 W
07.2019 - 03.2021
- Placing face-to-face orders for customers while on the register and drive-thru duties. Answers customers questions about menu items as well as servicing drive-thru customers while effectively using great communicative and efficient skills. Food prep/cleaning while using manual and electric appliances.
- Managed cash handling and balanced registers at shift end.
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
Outreach Ministry Intern
Phenomenal Girls Group Home
Stone Mountain
06.2018 - 03.2021
- Researching and accessing computerized records for administrative tasks when assigned. Taking typing notes for Meeting purposes, using office technology. Participating in several volunteer activities, including; Calling vendors for fundraising purposes and providing donated materials during organized events.
Education
Highschool Diploma -
Riverdale Highschool
Riverdale, GA05.2020
Skills
- Technical Support
- Timely Resolution
- Customer Service
- Customer Experience
- Administrative
- Critical Thinking
Timeline
Customer Service Representative
Internal Revenue Service
08.2021 - 09.2025
Front Counter Cashier Representative
Mcdonalds
07.2019 - 03.2021
Outreach Ministry Intern
Phenomenal Girls Group Home
06.2018 - 03.2021
Highschool Diploma -
Riverdale Highschool