Mai Vang
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Funding Assistant
Aqua Finance Inc.
Wausau, Wisconsin
10.2021 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems that arose, evaluate solutions and make decisions.
- Adhered to company policies and scripts to consistently achieve 3 min. call-time and quality standards.
- Utilize microsoft outlook to exchange timely communication with dealerships and process loan documents accordingly.
- Executed record filing system to improve document organization and management.
Production Line Worker- Part-time
Marathon Cheese Corporation
Marathon City, WI
01.2012 - 10.2021
- Provided timely rotational breaks for company employees daily.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Maintained organized work area by cleaning and removing hazards.
- Inspected finished products for quality and adherence to customer specifications.
Customer Service Representative
Eastbay Inc.
Wausau, WI
04.2012 - 05.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Sandwich Artist
Subway Kel-Kar Inc.
Wausau, WI
11.2010 - 03.2012
- Greeted guests, promoted specials and took orders.
- Trained team members to prepare sandwiches and other items according to instructions.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Followed proper lockdown procedures to enable store close.
- Addressed and resolved customer complaints or issues as they arose.
Education
Associate Degree - Small Business Entrepreneurship
Northcentral Technical College
Wausau, WI05.2022
Associate of Applied Science - Medical Assisting
Rasmussen College
WausauSkills
- Adaptability and Willingness to learn
- Creative Problem Solving
- Efficiency and Detail-Oriented
- QuickBooks knowledge
- Microsoft Office & Excel knowledge
- Critical Thinking
- Call Documentation
- Effective Customer Service
Certification
- UWSP Personal Finance Certificate - June 2020
- UWSP Supervision & Management Certificate - August 2020
Timeline
Funding Assistant
Aqua Finance Inc.
10.2021 - Current
Customer Service Representative
Eastbay Inc.
04.2012 - 05.2012
Production Line Worker- Part-time
Marathon Cheese Corporation
01.2012 - 10.2021
Sandwich Artist
Subway Kel-Kar Inc.
11.2010 - 03.2012
Associate Degree - Small Business Entrepreneurship
Northcentral Technical College
Associate of Applied Science - Medical Assisting
Rasmussen College
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